Remote Student Success Manager

About the Role:
We are a staffing agency recruiting on behalf of a U.S.-based healthcare education and consulting firm specializing in peptide therapy and regenerative health. They are seeking a Student Success Manager to support healthcare professionals throughout their learning journey. This role is focused on delivering a seamless, high-quality client experience through responsive communication, onboarding support, and ongoing engagement.

Key Responsibilities:

• Manage and respond to inbound customer inquiries via email, CRM (Go High Level), and online community platforms
• Ensure all client communications are handled promptly, accurately, and professionally
• Support new client onboarding by addressing general program inquiries and guiding users through initial steps
• Assist with enrollment-related queries and help clients navigate the registration process
• Maintain organized records of client interactions within internal systems
• Escalate complex or technical issues to the appropriate internal teams when required
• Uphold a consistent, high-quality client experience across all touchpoints

Required Qualifications:

• 1–3 years of experience in customer support, client services, or similar roles
• Experience using Go High Level (GHL) CRM
• Proficiency in Google Workspace
• Strong written and verbal communication skills
• High attention to detail and strong organizational abilities

Preferred Qualifications:

• Experience supporting online education platforms or high-ticket programs
• Exposure to the healthcare, wellness, or medical industry

What We're Looking For:

• A customer-focused professional who is responsive, detail-oriented, and highly organized
• Someone who thrives in a fast-paced, remote environment
• A proactive communicator who can manage multiple client interactions effectively
• A team player who knows when to escalate issues and collaborate cross-functionally
• Passion for supporting healthcare professionals and contributing to their success

Why Join Assist World?

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• $500 entry monthly raffle
• NO TRACKER. NO PROBLEM