Customer Service Representative – Biomed Parts

POSITION SUMMARY

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we’ve made it our mission to increase access to healthcare services for patients worldwide. We believe that starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

The Customer Service Rep is responsible for inbound customer contact as well as providing exceptional customer service. This position represents the transactional side of the business.

ESSENTIAL FUNCTIONS  

• Provides the key interface between the customer and company.
• Communicates clearly, concisely, and accurately by phone and electronically.
• Addresses incoming inquiries and qualify customers’ needs.
• Processing orders and order confirmations, creating and following up on quotations, providing order delivery information, offering cost-saving alternatives and/or related products if available, problem solving, addressing customer complaints, answering general inquiries.
• Assists other departments as needed.
• Maintains working knowledge of customer support policies and processes.
• Always maintains customer focus and provides solutions to customer needs. Follows customer support processes and completes tasks with a high degree of accuracy.
• Maintains superior product knowledge.
• Meets/exceeds individual and departmental goals.
• Works effectively with other departments to meet customer needs.
• Engage team members to maintain customer support expectations.
• Maintains professional working relationships with customers, colleagues, suppliers and management.

REQUIRED EDUCATION AND EXPERIENCE

•  High school diploma or equivalent is required.
• Three or more years of experience in customer service experience.
• Ability to maintain high energy within a self-directed environment.
• Ability to work in a fast-paced environment and successfully multi-task with shifting priorities.
• Excellent communication skills.
• Previous working knowledge of customer support processes and practices.
• Familiarity of soft sales techniques and practices.
• Ability to accept and adapt to change in a positive manner.
• Proficiency with computers and relevant software applications, including Microsoft Office..

PREFERRED EDUCATION AND EXPERIENCE

• Associates or Bachelor’s degree is preferred.
• Call center experience preferred.