Field Service Technician 1

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POSITION SUMMARY:                 

The Field Services Technician 1 will perform preventive maintenance of Gaumard advanced patient simulators as well as diagnose, and repair said simulators using light hand tools or electronics equipment.  They will install and test new simulators and support equipment.  They will install and update Gaumard software.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position is remote and will manage either of the regions below:

Region A: Ohio, Indiana, Michigan, Illinois        or         Region B: Virginia, North Carolina, South Carolina, Georgia.

SUPERVISION RECEIVED AND EXERCISED: 

Receives direct supervision from the Field Services Manager.  Receives oversight and direction from the Field Services Technical Supervisor.

DUTIES AND RESPONSIBILITIES: 

• Visits hospitals, universities, medical centers, etc., to preform preventive maintenance as well as inspect, diagnose, and repair Gaumard’s Advanced Patient simulators using light hand tools or electronics equipment.

• Follow schematics, drawings, diagrams, samples; or written/verbal instructions in order to troubleshoot and/or repair simulators during the course of a single visit.
• Actively requests support and verification of process from Field Services Technical Supervisor in the trouble shooting, repair, and installation of a simulator(s) and its support equipment.
• Participate in group communications with other Field Services Team members.
• Specialize in trouble shooting and repair of company’s advanced technology product line
• Completes repairs and verifies functionality in both a neat and timely fashion.
• Completes required administrative duties in a timely manner.
• Comply with all company policies, procedures, and rules.
• Communicate with Field Services Manager routinely.
• Other duties as required.  

QUALIFICATIONS/REQUIREMENTS: 

• Requires an associate degree in a technical or medical area or equivalent experience.  Bachelor’s degree preferred.
• Ability to work extended hours (after 5:00 p.m. and/or weekends) to complete tasks or projects.
• Ability to analyze and solve problems in a constantly changing environment.
• Self-starter with ability to perform under pressure.
• Experience with workstation software and hardware installation, upgrades, and repairs
• Experienced with: Windows 8/10/11, MS NT Server, MS SQL, MS Exchange, MS Outlook, MS Office (Word, Excel, Access, PowerPoint)
• Excellent communications and time management skills.
• Previous working knowledge of patient simulator diagnostics and repair a plus

• Ability to travel 75+%
• Ability to work with limited supervision.

PHYSICAL/MENTAL REQUIREMENTS: 

• Ability to communicate effectively in a business environment.
• Ability to think logically and follow procedures and instructions.
• High energy level, comfortable performing multifaceted projects in conjunction with normal activities.
• While performing the duties of this job, the employee is regularly required to sit and use his/her fingers.  
• The employee frequently is required to talk and/or listen.  
• The employee is interchangeably required to sit, stand, and walk.  
• The employee must occasionally lift and/or move up to 75 pounds.  
• Ability to communicate (read and write) effectively in a business environment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to establish and maintain effective working relationships with customers and fellow employees.

WHAT YOU'LL GET WHEN YOU JOIN THE GAUMARD FAMILY:

• Competitive Pay.
• Full health benefits (medical, vision, dental).
• Paid Time Off (PTO).
• 11 Paid Holidays.
• Retirement plan with 100% employer match up to 5% of employee's contribution.
• Satisfaction knowing that you have joined a long-standing company.

Hours: Monday to Friday 8:00 AM to 4:30 PM must be willing and able to work some Saturdays or stay beyond scheduled shift if needed to meet business demands.

The above job description supersedes all previous descriptions. This job description is intended to be a tool to describe the primary purpose of the job and the KEY duties and responsibilities. This description does not state or imply that the functions listed above are the only tasks to be performed by the employee occupying this position. Management has the right to add to or change the job responsibilities at any time.

Equal Employment Opportunity Statement:   Gaumard Scientific is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Gaumard Scientific is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gaumard Scientific are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Gaumard Scientific will not tolerate discrimination or harassment based on any of these characteristics. Gaumard Scientific encourages applicants of all ages. Gaumard Scientific will provide reasonable accommodation to employees who have protected disabilities consistent with local law.