Customer Support Executive – International (US Process)

We are looking for a Customer Support Executive with experience in international voice processes (US-based support preferred) to handle customer queries related to bookings, cancellations, and service issues for a hospitality-based project. The candidate will be responsible for providing high-quality customer support via calls, emails, and chat while ensuring customer satisfaction and adherence to service-level agreements. 

Requirements

• Handle inbound and outbound customer calls for international clients (US process).
  
• Resolve customer queries related to bookings, cancellations, refunds, and general inquiries
  
• Provide support via email and chat in a timely and professional manner
  
• Maintain accurate records of customer interactions in CRM systems
  
• Ensure high customer satisfaction and meet defined SLAs and KPIs
  
• Escalate complex issues to the relevant teams when required
  
• Work in rotational shifts, including night shifts
  

• Excellent spoken and written English (neutral accent preferred)
  
• Experience in travel, hospitality, or booking platforms is an added advantage
  
• Strong communication and listening skills
  
• Experience in handling international customers (US process preferred)
  
• Basic knowledge of CRM tools (Zendesk, Freshdesk, Salesforce, etc.)
  
• Good problem-solving and multitasking abilities
  

• Graduate in any discipline
  
• Willingness to work in rotational shifts (24×7 environment)
  
• Immediate joiners preferred
  

Benefits

Application Process:

• Submit your resume, cover letter, and optionally a portfolio of academic projects or personal work to careers@e2logy.com