Hardware Support Technician I

What this Job Entails: 

The Hardware Coordinator/Technician I is responsible for the installation, maintenance, and repair of computer systems. The person in this role will examine the systems to validate correct operations and identify errors. 

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assists with day-to-day technical support to employees for network infrastructure and internal systems software and hardware. 

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a diverse environment. 

• Helps with maintaining passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. 

• Helps recommend hardware and software solutions, including new acquisitions and upgrades. 

• May participate in development of information technology and infrastructure projects. 

• May help to conduct training programs designed to educate an organization’s computer users about basic and specialized applications. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• IT savvy with an interest in new technologies

• Familiarity with IT inventory environment

• Comfortable with following technical instructions to flash drives, image devices and re-write hardware IDs

• Strong work ethic

• Excellent communicator in both written and verbal English

• Ability to work in a team, but with minimal supervision

• Able to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Understanding of business operations 

• Able to excel in a technical environment

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law