At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.
Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.
Helping companies reimagine how companies take care of their people.
We are backed by leading investors, including Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised $35 million of equity capital.
We’re looking for a Product Operations Manager to own how product work gets operationalized across the business. You will report directly to our Head of Customer Operations, Aileen Palmer.
This role sits within Operations but is deeply embedded with our technical teams. You’ll partner closely with Product and Engineering Managers to understand what’s being built, anticipate downstream impact, and ensure every launch is fully supported across internal teams and customers.
This is a hands-on role for someone who thrives in ambiguity, can connect technical work to operational impact, and takes ownership of getting launches across the finish line.
As a Product Operations Manager, you will:
Own launch readiness end-to-end
Drive launch readiness across all product and engineering workstreams
Build and manage project plans, timelines, and milestones, working backward from launch
Define readiness criteria and make final go / no-go recommendations
Run a weekly launch readiness sync to track progress, surface risks, and drive accountability
Identify downstream impact of product launches on Operations workflows, and ensure associated documentation and process updates are made
Monitor post-launch feedback, ensuring issues are resolved, and learnings are captured
Collaborate closely with our existing Operations Enablement function
Partner closely with Product & Engineering
Work directly with Product and Engineering Managers to understand the roadmap and upcoming sprint work
Evaluate initiatives for user, administrative, and internal operational impact, including potential effects on support volume
Translate technical work into clear operational implications and requirements
Ensure operational considerations are incorporated early in planning, not just at launch
Own Ops → Product Roadmap & Prioritization
Own a consolidated Ops roadmap across CX, CS, Implementation, and TAM, bringing a single, clear view of priorities
Build a structured system to synthesize Ops asks into clearly defined problem statements, and use cases
Quantify impact (revenue, retention, efficiency, risk) and help size opportunities to support prioritization (role needs to be analytical, and use Ops data - CX ticket data, Ops costs etc, - to drive clear prioritization)
Act as the single threaded owner of Ops → Product alignment, driving clarity on tradeoffs, sequencing, and expected business outcomes
Build for the future
Create launch runbooks that will enable scalable go-live plans as the company grows
This role is a strong fit if you:
Have experience in Product Operations, Technical Program Management, or similar roles
Are comfortable working closely with Product and Engineering teams in a sprint environment
Can take ambiguous inputs and turn them into clear plans, timelines, and outcomes
Have strong project management and stakeholder management skills
Communicate clearly and proactively, especially when navigating tradeoffs or risk
Take ownership seriously and follow through on what you own
Thrive in a fast-moving, startup environment with high autonomy
We’re less focused on specific tools or backgrounds and more interested in how you think, how you operate, and how you drive outcomes.
5-8+ years of experience in product operations, project management, technical program management, or a similar cross-functional role
Experience working closely with Product and Engineering teams, ideally in a sprint-based development environment
Proven ability to manage complex, cross-functional projects with multiple stakeholders and dependencies
Strong track record of driving initiatives from ambiguity to execution, with clear ownership and follow-through
Ability to translate technical product work into operational impact for internal teams and customers
Experience building or improving processes, frameworks, or playbooks that scale
Excellent communication and stakeholder management skills, with the ability to influence across teams
Base salary of $150,000 to $180,000 + equity.
95% coverage of medical, dental, and vision
Fantastic benefits (of course 😃), including:
$250 WFH setup (one time)
$500/year Learning & Development Benefit
$150/month cell phone + internet
$100/month Wellness
$100/month Co-working and Commuter Benefit
We offer several team onsites a year
Flexible PTO
At Benepass, we are working towards reimagining how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.
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