Client Manager

About This Role

As a Client Manager, you are the strategic bridge between TrueAccord and our most valued enterprise partners. We are looking for a data-literate relationship builder to take full ownership of a portfolio of 5–10 mid-to-large accounts. Your mission is to move beyond "support" and become a vital business partner—driving performance through digital-first collection strategies, navigating complex operational hurdles, and ensuring our clients see TrueAccord not just as a vendor, but as a key driver of their success.

• Own the Relationship: Serve as the primary business partner for a dedicated portfolio, building deep trust with stakeholders to ensure long-term retention and satisfaction.

• Drive Performance: Monitor and interpret omnichannel performance data (email, SMS, and voice) to provide actionable insights that improve engagement and liquidation rates.

• Execute Growth: Align client goals with TrueAccord’s capabilities, identifying expansion opportunities and hitting monthly/quarterly revenue and volume targets.

• Master the Data: Build and maintain client-facing dashboards, proactively flagging performance trends and leading high-impact Business Reviews.

• Solve Complex Problems: Act as the first line of defense for operational issues, collaborating with Legal, Product, and Engineering teams to resolve hurdles and influence our product roadmap.

• Onboard & Educate: Lead new clients through the integration process, acting as a subject matter expert on our digital-first methodology and regulatory compliance.

• An Experienced Partner: You have a proven track record in Client/Account Management or Operations, specifically within the Debt Collections or Default Management space.

• Data-Fluent: You don’t just report numbers; you find the "why" behind them. You are comfortable analyzing data sets to identify trends and summarize business health.

• A Project Navigator: You excel at managing projects with moving parts, balancing the needs of multiple internal and external stakeholders without breaking a sweat.

• KPI-Driven: You possess a relentless commitment to excellence and thrive on meeting (and exceeding) operational targets.

• An Adaptable Communicator: You are a professional, high-temperament communicator who can navigate fast-paced environments and technical discussions with ease.

• Educationally Grounded: You hold a Bachelor’s degree or possess equivalent relevant professional experience.