3+ years of experience in customer service, dispatch, inside sales, or similar roles
Proven experience working with U.S.-based customers
Excellent English communication skills (written and spoken)
Experience working with CRM systems
Requirements:
Receive, qualify, and manage inbound leads from calls, web forms, and CRM
Conduct outbound follow-ups via calls, texts, and email to convert leads into scheduled appointments
Schedule, confirm, and assign appointments to appropriate team members
Maintain accurate and up-to-date CRM records
Job description
★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Customer Service Representative / Sales Support Location: Remote (LATAM) Employment Type: Full-Time | Contractor Compensation: $1,200 – $2,000 USD/month
About the Role We are seeking a proactive and detail-oriented Customer Service Representative / Sales Support to ensure a smooth and professional customer experience from initial contact through service delivery. This role is highly operational and customer-facing, combining lead management, appointment scheduling, and sales support. You will work closely with Sales and Operations teams to ensure efficiency, accuracy, and excellent customer communication.
Key Responsibilities
Receive, qualify, and manage inbound leads from calls, web forms, and CRM
Conduct outbound follow-ups via calls, texts, and email to convert leads into scheduled appointments
Follow up on warm leads to secure bookings
Schedule, confirm, and assign appointments to appropriate team members
Create and transfer service tickets and installation requests
Maintain accurate and up-to-date CRM records
Coordinate closely with Sales and Service teams to ensure seamless execution
Provide professional, friendly communication to customers at all times
Requirements
3+ years of experience in customer service, dispatch, inside sales, or similar roles
Proven experience working with U.S.-based customers
Strong phone presence and comfort handling inbound/outbound calls
Excellent English communication skills (written and spoken)
Strong organizational and multitasking abilities
Experience working with CRM systems
Tech-savvy and comfortable in fast-paced environments
Reliable remote work setup with strong internet connection
Preferred Qualifications
Sales experience or revenue-driven roles
Experience in dispatching or scheduling operations
Spanish proficiency is a plus (not required)
Important Notes
This is a highly customer-facing and phone-based role
Candidates must be comfortable handling high volumes of calls and follow-ups
Strong attention to detail and responsiveness are critical for success
Benefits
Competitive salary in USD
Fully remote position aligned with U.S. business hours
Paid time off, local holidays, and birthday leave
Growth opportunities within a fast-growing international team
Collaborative and supportive work environment
This is a remote/telecommute position.
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