Job Description

Job Title: Patient Engagement Coordinator

Reports To: Operations Manager Department: 

Operations Supervisory Responsibility: No

Position Summary:

FLSA/Status: Hourly Location: Louisville, KY Travel Required: No

The Patient Engagement Coordinator is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of the manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.

Summary of Duties and Responsibilities:

· Responsible for processing incoming fax referrals for the organization

· Follows assigned timeline for contacting potential to schedule appointments

· Responsible for notifying referring doctor office of status within established guidelines

· Accurately schedules new patient (and some established patient) appointments based on referral request and by following established scheduling protocols.

· Maintain and follow HIPAA policies and procedures

· Record daily productivity on assigned log sheets

· Utilize various 3rd party vendors to effectively communicate with patients

· Assist Operations Manger in related projects and assignments as assigned

· Other relevant duties as assigned by the Manager/Director

Education, Prior Work Experience, Special Skill and Knowledge Requirements:

· HS diploma or GED Required

· Ability to fluently speak, read and write English

· Ability to read and interpret documents such as safety rules, handbooks, polices, procedure manuals, and training manuals

· Ability to communicate effectively, verbally and written, with all levels of staff and patients

· Must be able to work independently and have strong attention to detail

· Medical office experience strongly preferred

· Must be at least 18 years of age

Physical Demands and Work Environment

Physical Demands

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the physical demands. The employer retains the right to change or assign other duties to this position.

While performing the duties of this job, the employee is regularly required to prepare, inspect, place, detect or operate productivity machinery, such as a calculator, copy machine, computer, scanned faxes, and computer printer

The employee is frequently required to remain stationary, move, ascend/descend.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Specific communication abilities required by this job include the ability to communicate and detect, converse with others, discern, convey, express oneself, and exchange information.

Work Environment

The work environment characteristics described here represent those an employee may encounter while performing the essential functions of this job. Remote employee is not applicable to this environment.

The noise level in the work environment is usually moderate; lighting is in the standard range.

The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases, and conditions.

This role operates primarily in an office environment but may require occasional travel for conferences, meetings, or client interactions.

EEO Compliance:

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.