Sr Manager, ServiceNow

REQ-1000047447 Software Product Manager - Web (Open)

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:  

As a Sr Manager, ServiceNow, you’ll be part of Corporate Information Technology team working as an Remote employee. The new ServiceNow Leader will be responsible for driving the strategic alignment of ServiceNow initiatives with business objectives, enforcing industry best practices, and ensuring a disciplined approach to balancing standard platform capabilities with necessary customizations. This role will champion the maturity of ServiceNow as an enterprise platform, fostering continuous improvement and scalability across the organization while maximizing value and minimizing technical debt

You’ll get to:

• Drive the strategic vision, planning, and continuous improvement of ServiceNow as an enterprise platform, aligning with organizational objectives and IT roadmaps.
• Establish and enforce governance frameworks to ensure ServiceNow implementations adhere to industry best practices, regulatory requirements, and compliance standards.
• Assess business requirements to determine appropriate use of standard (out-of-the-box) versus custom solutions, minimizing technical debt and optimizing platform value.
• Lead, mentor, and develop ServiceNow team members, fostering a culture of innovation and continuous learning.
• Collaborate with business and IT stakeholders to translate requirements into actionable technical solutions and ensure successful project delivery.
• Manage the end-to-end lifecycle of ServiceNow projects, including conception, deployment, and ongoing support.
• Develop and maintain comprehensive documentation for platform configurations, workflows, and processes.
• Monitor system performance, troubleshoot issues, and implement enhancements to maximize platform functionality and reliability.
• Ensure seamless integration of ServiceNow with other enterprise systems and tools.
• Lead the evaluation, integration, and continuous enhancement of GenAI capabilities within ServiceNow to improve employee and back office experiences.
• Collaborate with our Data & Analytics AI team to design, implement, and optimize AI-driven workflows, automation, predictive analytics, and natural language interfaces.
• Champion the adoption of GenAI solutions by identifying opportunities, piloting innovation features, and coordinating organizational change management to maximize value.
• Stay current with ServiceNow advancements, GenAI, and industry trends, incorporating relevant updates into platform strategy.
• Prepare and present regular reports on platform usage, performance, and improvement opportunities to executive leadership.

The Person:  

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

Functional Skills:

• Proven experience leading ServiceNow projects and teams, with a strong track record of successful platform implementations and upgrades.
• Deep knowledge of IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related ServiceNow modules (IRM, TPRM, HRSD).
• Experience with platform governance, including enforcing standards, managing customizations, and minimizing technical debt.

Behavioral Skills:

• Excellent project management, problem-solving, and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams and executive stakeholders.
• Demonstrated ability to drive change, foster collaboration, and lead teams in a dynamic, fast-paced environment.

Education/Experience

• Undergraduate degree in Computer Science, Information Technology, or a related field; Graduate degree preferred.
• 7+ years of experience with ServiceNow platform administration, development, and architecture, including at least 3 years in a leadership or managerial role overseeing enterprise platforms.
• Strong understanding of ITIL processes and best practices; ITIL certification preferred.
• ServiceNow Certified System Administrator (CSA) required; ServiceNow Certified Implementation Specialist (CIS) or other advanced certifications preferred.

The Details:

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

 
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The base pay range for this position in Maryland is 110,600.00 - 199,100.00 USD Annualper year. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Stanley Black and Decker’s internal or external careers site.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. 

Benefits & Perks

You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com.  Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Know Your Rights: Workplace discrimination is illegal (eeoc.gov)