Dealership:

Lithia & Driveway | Customer Cares Representative

Help Us Elevate Every Customer Experience!

Location: Medford, OR (On-site)

Compensation Range: $19.25-28.85/hr with a target of $20-23/hr starting pay

Why Join Our Team?

At the heart of our business is a simple belief: every customer deserves to feel heard, supported, and valued. As a Customer Cares Representative, you’ll play a key role in making that happen by serving as the bridge between customers and dealerships while also providing administrative support in partnership with legal counsel and internal teams.

This is a highly visible, detail-driven role where your communication, follow-through, and critical thinking directly impact customer satisfaction and continuous improvement across the organization. You’ll gain exposure to cross-functional teams and contribute to meaningful work that improves both the customer and dealership experience.

What You’ll Do

• Serve as the key liaison between customers and dealership teams to resolve concerns efficiently and professionally

• Follow up with customers within 48 hours to ensure clear communication, progress updates, and resolution pathways

• Track, trend, and document customer concerns using Salesforce to identify patterns and opportunities for improvement

• Partner with internal stakeholders, including legal counsel and dealership leadership, to support administrative documentation and resolution processes

• Develop and support continuous improvement initiatives by documenting observations and escalating recurring issues

What You'll Bring

• 1 or more years of experience in a professional, customer-facing, or retail environment

• Strong proficiency in Microsoft Office (Outlook, Excel, Word, Teams)

• Exceptional attention to detail and strong organizational skills

• A strong sense of urgency and commitment to timely follow-through

• Excellent communication skills, both written and verbal

• Active listening skills with the ability to de-escalate and empathize

• Critical thinking skills with a solution-oriented mindset

• Strong time management and ability to manage multiple priorities

We offer a comprehensive benefits package designed to support you and your family, including:  

• Competitive pay 

• Medical, Dental and Vision Plans 

• Paid Holidays & PTO 

• Short and Long-Term Disability 

• Paid Life Insurance 

• 401(k) Retirement Plan 

• Employee Stock Purchase Plan 

• Lithia Learning Center 

• Vehicle Purchase Discounts 

• Wellness Programs ​

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com. 

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.