What success looks like in this role:

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We specialize in delivering secure, cutting-edge digital platforms, cloud and infrastructure services, enterprise computing, and business process solutions.

With a legacy of innovation and a forward-thinking mindset, Unisys helps clients across industries—from government to financial services—transform their operations and achieve mission-critical outcomes. Join us and be part of a team that’s redefining what’s possible through technology.

Service Delivery Manager – (Motgage Platform)

Overview

We’re looking for a sharp, delivery‑driven Service Delivery Manager to lead service operations for the Unisys UFSS platform within a Tier 1 bank. You’ll own stability, performance, and stakeholder confidence across a mission‑critical core mortgage environment.

Key Responsibilities

• Drive end‑to‑end service delivery for the UFSS platform, ensuring uptime, performance, and SLA compliance.
• Lead incident, problem, and change management with a focus on rapid recovery and root‑cause elimination.
• Act as the primary interface for senior banking stakeholders, providing clear reporting and proactive communication.
• Coordinate across internal teams and vendors to maintain service quality and deliver continuous improvement.
• Ensure all operations meet strict banking regulatory, audit, and security standards.

You will be successful in this role if you have:

Skills & Experience

• Strong background in financial services platforms
• Regular Client Engagement
• Proven experience as an SDM in banking or fintech.
• Deep understanding of ITIL processes and service governance.
• Confident communicator who can influence and manage senior stakeholders.
• Analytical, structured, and calm under pressure.

Nice to Have

• ITIL v4 certification.
• Experience in Tier 1 banking environments.
• Exposure to major platform upgrades or service transitions
• Strong background in Unisys UFSS or similar core mortgage systems.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.