Senior Salesforce Administrator

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. 

We are looking for an experienced Salesforce RCA (Revenue Cloud Admin) / Sales Cloud Administrator to support our rapidly evolving go-to-market systems. The ideal candidate has 5+ years of hands-on Salesforce administration, strong knowledge of Revenue Cloud (CPQ, Billing, Products, Pricebooks), and excellent communication skills.

You will partner with Sales, RevOps, Product, and Customer Service teams to ensure our quoting, contracting, and revenue processes run smoothly, accurately, and scalable.

This role requires someone who excels at change management, cross-functional collaboration, and translating business needs into reliable, compliant Salesforce solutions.

Key Responsibilities

Salesforce Administration

• Own day-to-day Salesforce administration for Sales Cloud + Revenue Cloud
• Manage user setup, profiles, permission sets, page layouts, flows, validation rules
• Monitor and resolve system issues, break/fix items, and automation errors
• Maintain data integrity through audits, cleanups, and governance processes

Revenue Cloud (RCA/CPQ/Billing)

• Support quoting workflows, quote templates, product catalog updates, and pricing logic
• Maintain pricebooks, discount rules, bundles, and revenue schedules
• Assist with CPQ configuration, validations, approvals, and contract generation
• Partner with Billing/Finance on downstream integration issues

Cross-Functional Support

• Act as the primary liaison between internal Stakeholders and Salesforce platform
• Provide guidance on process improvements, system usage, and best practices
• Collaborate with Ops, Finance, Customer Success, and Product teams
• Support rollout of new features, enhancements, and training initiatives

Reporting & Analytics

• Develop and maintain reports, dashboards, and analytics to provide actionable insights for leadership.
• Partner with business stakeholders to translate requirements into Salesforce solutions that support KPIs and strategic goals.

Integration & Optimization

• Oversee integrations between Salesforce and other enterprise systems (e.g., Microsoft D365 F&O, ServiceNow).
• Implement and maintain automation tools, flows, and third-party applications to enhance functionality.
• Drive continuous improvement initiatives, incorporating AI-enabled features and data governance best practices.

Qualifications

Required

• 5+ years of Salesforce Admin experience (Sales Cloud, Revenue Cloud, or CPQ)
• Strong understanding of Salesforce data model: Accounts, Contacts, Leads, Opps, Quotes, Contracts, Orders, Products, Pricebooks
• Hands-on experience with Flows, validation rules, record types, profiles, permission sets
• Strong communication skills — able to work with technical and non-technical stakeholders
• Experience with change management, UAT, and release governance
• Ability to gather requirements and translate them into scalable solutions
• Proven ability to handle multiple projects and priorities in a fast-paced environment

Preferred

• Salesforce Certified Administrator (ADM-201)
• Salesforce CPQ Specialist or Revenue Cloud Consultant
• Experience with HubSpot, D365, TaskRay, or other billing/finance systems

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! 

The starting salary is anticipated between $110,000 and $120,000 CAD and will be commensurate with experience.  

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.