About Care Access
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.
To learn more about Care Access, visit www.CareAccess.com.
How This Role Makes a Difference
Care Access is seeking a highly experienced Senior Trainer, Clinical Education to join our dynamic Clinical Education Team, part of the Global Expansion and Study Operations department.
The Senior Trainer, Clinical Education plays a key role in the execution and continuous improvement of onboarding, upskilling, and competency development across clinical operations. Reporting to the Director of Clinical Education, this role is responsible for deploying standardized training frameworks, refining educational content, and supporting implementation across teams and functions. The Senior Trainer works cross-functionally to translate strategic training goals into actionable learning solutions and ensure that training programs are scalable, compliant, and aligned with Care Access's operational and quality standards.
This role is also expected to have proven experience delivering training to Investigators/Sub-Investigators and other critical site roles, such as Clinical Research Coordinators (CRCs), including facilitation of investigator onboarding.
This role also contributes to the strategic direction of clinical education initiatives, actively shaping content, processes, and cross-functional collaboration to support workforce development, regulatory readiness, and performance improvement across the organization. Success will be measured by improvements in onboarding efficiency, compliance adherence, staff readiness metrics, and investigator satisfaction.
How You'll Make An Impact
- Clinical Education: Onboarding & Continuous Training Development:
- Lead the revision, expansion, and optimization of onboarding materials and workflows to establish a standardized, role-specific, and site-relevant onboarding program.
- Deliver hands-on, in-person onboarding and provide ongoing virtual support during the initial integration period and beyond, ensuring continuous guidance and reinforcement of learning.
- Drive the development, review, and maintenance of documentation, training templates, study-specific training, and platform-specific user guides tailored to Care Access tools (e.g., ST, UPVIO, CRIO, IT Support and Supply Portal, Fusion Live, Safety Culture) and/or sponsor provider platforms.
- Conduct baseline assessments and early issue resolution for new hires.
- Lead the creation, review, and refinement of training curricula, role-specific training plans, and educational materials, ensuring alignment with organizational standards, regulatory requirements, and evolving operational needs.
- Collaborate with Subject Matter Experts (SMEs) and cross-functional teams to ensure educational content reflects current regulatory standards, organizational priorities, and clinical best practices.
- Design and implement competency evaluation frameworks and assess clinical skills during onboarding and throughout training to ensure readiness and ongoing proficiency.
- Development & Performance Support:
- Serve as a primary resource for onboarding support, development planning, and performance improvement initiatives in collaboration with departmental Managers.
- Facilitate targeted development sessions with individuals or groups and provide tailored resources to support performance growth and skill enhancement.
- Monitor progress of supported staff and provide regular updates and recommendations to leadership (i.e.: Regional Managers, Site Support Solutions, etc. and Director of Clinical Education).
- Identify patterns in performance needs and proactively recommend scalable solutions to strengthen site and team effectiveness.
- Lead train-the-trainer initiatives and mentorship programs to build internal training capacity and scalability across sites and teams.
- Training Implementation & Delivery:
- Collaborate with internal departments launching workflows to ensure successful training implementation and supporting documentation.
- Design and lead small-group or site-specific training sessions to ensure consistent understanding and adoption of Care Access systems and processes.
- Develop advanced or supplemental training materials to enhance virtual training programs and align them with strategic priorities.
- Collaborates and liaise with the Instructional Designers under the Clinical Education team for the review and input of new educational material.
- Utilize LMS analytics and feedback tools to track learner engagement, knowledge retention, and training effectiveness, adjusting methods accordingly.
- Support change management by developing targeted training to help staff adapt to new technologies, processes, and sponsor requirements.
- Competency & Compliance:
- Conduct and oversee regular clinical competency assessments to identify knowledge gaps and professional development needs.
- Deliver compliance refreshers and ensure adherence to SOPs, WIs, and applicable regulatory frameworks.
- Measure and report training effectiveness using feedback loops, performance metrics, audit trends, and CAPA data.
- Lead the continuous improvement of training materials and delivery methods informed by data, operational insights, and staff feedback.
- Develop and lead audit preparedness workshops and mock audit simulations to strengthen regulatory readiness.
- Stakeholder & Investigator Support:
- Act as a key educational resource for Principal Investigators (PIs), Sub-Investigators (Sub-Is), and clinical leaders by providing comprehensive strategic training support.
- Guide investigators on applying training to protocol execution, regulatory compliance, and Care Access processes.
- Support orientation of new investigators and clinical leaders and ensure seamless integration into Care Access’s quality and training expectations.
- Collaborate with leadership to assess knowledge gaps, support adherence, and promote a culture of continuous learning and compliance.
- Maintain strong engagement and training effectiveness through proactive follow-ups and customized educational strategies.
- Develop tailored investigator leadership training modules focused on decision-making, risk management, and oversight of clinical teams.
- Additional Strategic Responsibilities:
- Collaborate with Quality and Regulatory teams to align training programs with audit findings, evolving GCP standards, and FDA/EMA guidance
- Analyze site performance data, audit outcomes, and feedback to identify training gaps and propose system-wide improvements. Provide quarterly impact reports to leadership.
- Develop crisis-response training modules (e.g., handling protocol deviations, site closures, or safety events) to strengthen workforce resilience.
- Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.
The Expertise Required
- Ability to independently lead multi-site training initiatives and mentor other trainers.
- Strong understanding of clinical trial operations, site workflows, and regulatory landscapes.
- Expertise in developing, delivering, and assessing adult education and competency-based programs.
- Ability to collaborate across functions and communicate effectively with clinical, operational, and leadership teams.
- Strategic planning and analytical skills to align training with organizational goals and measure impact.
- Strong organizational skills with the ability to manage competing priorities in a fast-paced environment.
- High proficiency in digital training tools and platforms.
- Agility to adapt to evolving priorities, technologies, and site needs.
- Excellent change management skills to support adoption of new systems and workflows.
- Strong analytical skills to interpret training data and generate actionable insights.
- Bilingual or multilingual skills are a plus.
Certifications/Licenses, Education, and Experience
- Bachelor's degree in healthcare, life sciences, education, or a related field; advanced degree preferred.
- Demonstrated experience developing and delivering training for Investigators/Sub- Investigators, including investigator onboarding (in-person and/or virtual).
- Research Professional Certification- RN, CCRP or CCRC preferred
- Minimum of 4+ years in clinical research, education, or training delivery, with at least 1 year in a leadership, strategic, or multi-site training role.
- Proven expertise in site-based clinical trial operations.
- Demonstrated leadership in instructional design, adult learning, and competency-based education.
- Advanced skills in digital learning platforms, Learning Management Systems (LMS), and virtual collaboration tools (e.g., Microsoft Teams).
- Exceptional communication, facilitation, and stakeholder engagement skills.
How We Work Together
Diversity & Inclusion
We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
If you need an accommodation to apply for a role with Care Access, please reach out to: TalentAcquisition@careaccess.com
Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.
