Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
Bausch + Lomb is seeking a dedicated and customer-focused Product Specialist II to join our Specialty Vision Products team, reporting to the Supervisor, Customer Service. In this role, you will serve as a key resource for eye care professionals, applying your clinical expertise and product knowledge to support order fulfillment, resolve issues, and ensure an exceptional customer experience. This is an excellent opportunity to represent a trusted global leader in eye health while helping patients achieve better vision outcomes.
Responsibilities:
- Applies technical and clinical expertise in the handling of incoming consultation calls related to Specialty Vision Products to ensure orders are placed for the proper product with the proper fit, and to assist with problem resolution. This includes calculating the base curve, prescription, and additional customized lens features.
- Acts as a liaison between eye care professionals and Customer Service and handles incoming order entry calls during overflow periods.
- Acts as an ambassador of the Specialty Vision Products brand, representing the company in a professional manner throughout all customer interactions.
- Promote products and company at industry meetings.
- Identifies and assists in cultivating key customers and building customer relationships.
- Supports team concepts and objectives, participates in projects, and supports new initiatives.
- Identifies areas for continuous improvement and process changes.
- Assists with new product development projects as needed.
- Participates in business-related projects and activities upon request of management.
Qualifications
- 5+ years of clinical experience fitting specialty contact lenses required.
- High school diploma or equivalent (GED) required. Associate degree preferred.
- NCLE Advanced Certified or equivalent experience required.
- Licensed Optician is a plus.
- Must be able to work on the computer doing order calculations while live on the phone with the customer to design the correct lens for the patient.
- Basic computer knowledge is required.
- Must be self-motivated, enthusiastic, and positive with an interest in helping others and building brand recognition.
- Willing to travel up to 25% domestic travel, including some overnight travel.
- Must possess very strong communication and interpersonal skills.
- Must be organized, efficient, arid detailed-oriented.
- Must be willing/able to work Mon-Fri 10AM-7PM Eastern Time.
This position may be available in the following location(s):US - Remote
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
For U.S. locations that require disclosure of compensation, the starting pay for this role is between $91,000.00 and $97,000.00. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.
U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.
To learn more please read Bausch + Lomb's Job Offer Fraud Statement.
Our Benefit Programs: Employee Benefits: Bausch + Lomb.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
