Inside Sales Representative

**PLEASE SUBMIT YOUR RESUME/CV IN ENGLISH**

Location: Remote
Open Positions: 10
Employment Type: Contractor, Full-Time

About the Company

Fast-growing automotive service company focused on modernizing the car care experience through transparency, convenience, and customer trust. Founded in 2016 by a team of technology and automotive enthusiasts, the company has built a service model that combines innovation, operational excellence, and customer-first care. It offers features such as online booking, digital service updates, transparent pricing, and a streamlined experience designed to make automotive service more convenient and reliable for customers. The company continues to expand its footprint while maintaining a strong focus on high-quality service and long-term customer relationships.

About the Role

We are looking for sales-driven and customer-focused professionals to join a fast-paced automotive service team. This role is ideal for someone who thrives in a high-volume call environment, enjoys building rapport with customers, and knows how to turn warm leads into confirmed appointments.

This is not cold calling. You will be speaking with warm leads and existing customers, helping them understand their service needs, schedule appointments, and identify additional services that may benefit them. Success in this role requires strong communication skills, confidence on the phone, and the ability to meet performance goals while delivering an excellent customer experience.

Key Responsibilities

• Handle a high volume of inbound and outbound calls, typically 75–100 calls per day
• Convert customer conversations into confirmed vehicle service appointments
• Meet or exceed KPIs related to conversion rates, upselling, cross-selling, and revenue performance
• Recommend additional repairs, maintenance services, and service upgrades based on customer needs
• Provide a high-quality, customer-first experience in every interaction
• Clearly communicate service options, timelines, and pricing information
• Use CRM tools to manage leads, schedule appointments, and document customer interactions accurately
• Coordinate with internal teams to ensure smooth handoffs and strong follow-through

Qualifications

• Previous experience in Sales Development, Call Center, Inside Sales, or Customer Service
• Automotive experience is a plus, but not required
• Proven ability to manage high call volumes
• Strong phone presence and confidence speaking with customers
• Skilled in consultative selling and closing without being overly aggressive
• Experience meeting or exceeding sales and service KPIs
• Comfortable using CRM systems and managing customer information accurately
• Strong organizational skills and attention to detail
• Typing speed of 40+ WPM
• Ability to perform well in a fast-paced, metrics-driven environment

What We’re Looking For

• Strong communication and active listening skills
• A customer-first mindset with a sales-oriented approach
• Confidence in building trust and guiding conversations toward action
• Accountability, consistency, and goal orientation
• Ability to multitask and stay organized under pressure