We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.
HALO is seeking a Senior Implementation Manager who will be responsible for designing and implementing employee recognition solutions, as well as administering changes to existing customer programs. This role focuses on top and high-profile customers, sensitive accounts, complex global implementations, and highly complex program changes. As one of the most visible functions within the organization, the Senior Implementation Manager plays a critical role in transforming the customer’s vision for their recognition program into a fully realized solution, while skillfully navigating organizational boundaries, collaborate across teams, and drive meaningful results for customers.
Responsibilities
- Oversees the implementation & roll out of the customer’s employee recognition solution and change ensuring that appropriate timeliness and quality standards are met, with a focus on new launches for top/high profile customers & sensitive accounts, complex global implementations and highly complex program changes.
- Provide clear, timely status updates to customers and internal stakeholders while proactively tracking and managing issues and risks that could impact project success.
- Strategize with customers to develop employee recognition & incentive initiatives; recommend solutions based on the customer’s goals, strategies, business requirements, and HALO/industry best practices.
- Defines implementation schedules and lead customer-facing discussions from kickoff through launch to recommend, gather, and document program initiatives and scope requirements.
- Develop and maintain deep expertise in how the technology platform delivers agreed-upon program requirements.
- Present program concepts and examples by creating scenarios in a test environment and/or developing customer-facing presentations.
- Communicate customer expectations and project requirements to cross-functional teams, including account management, sourcing, and data teams.
- Review and understand customer Master Service Agreements and SOWs to identify out-of-scope requests and address them diplomatically.
- Create internal and customer-facing documentation, including Confluence reference materials, requirement spreadsheets, process flow charts, and program overview documents.
- Use creative, visual means to translate the functionality of the technology platform to the needs and nomenclature of the customer.
- Create high-level test plans and execute test cases within an implementation.
- Maintain accurate and up-to-date cases in Salesforce, ensuring all project activities, client interactions, and implementation milestones are properly documented.
- Adjust approach, communication style and tools based on lessons learned.
- Maintains intricate master files of customer information in proprietary technology
- Oversees and QAs work products and deliverables
- Process change cases for already-live clients, ensuring updates are accurately assessed, documented and implemented.
- Leverages lessons learned from implementations to identify and oversee improvements to internal processes and procedures.
- Mentor, coach and guide other Implementation Managers
- Supports Manager of Implementation with special projects as needed
- 5+ years in customer-facing, implementation management experience working in a software/technical field focused on creating solutions in a customer-facing role, preferably engaging with Human Resources, Employee Recognition and Incentive and/or Purchasing
- Bachelor’s Degree required
- Experience working remotely and with remote teams.
- Expert knowledge of standard project management methodologies, approaches, and deliverables.
- Exceptional customer-facing and customer-management skills, with the ability to engage effectively at all levels.
- Proven leadership ability with strong judgment and decision-making skills.
- Highly diligent with exceptional attention to detail.
- Strong proficiency in MS Office applications (Excel, Word, PowerPoint) and Smartsheet, with the ability to build, manage, and optimize project tracking sheets, workflows, and dashboards.
- Outstanding time and task management skills, with the ability to manage multiple implementations, changes, and competing priorities simultaneously.
- Strong process-improvement aptitude, including the ability to break down business processes, identify bottlenecks, and implement effective solutions.
- Excellent oral and written communication skills, with the ability to clearly and concisely summarize complex issues.
- Ability to define, refine, and champion implementation methodologies.
- Creative, “out-of-the-box” thinker who can deliver customer-focused solutions within system boundaries.
Compensation: The estimated base salary range for this position is between $75,000 and $90,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.
Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system.
Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available.
More About HALO:
At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry.
- Career Advancement: At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives.
- Culture: We love working here, and we’re confident you will too. At HALO, you’ll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday’s limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability.
- Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands.
- Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal.
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.
