Job Description
The Director, Automation Delivery leads the end‑to‑end delivery of automation and agentic solutions across Fortrea, ensuring scalable, compliant, and value‑driven outcomes enterprise‑wide. This role owns delivery performance across the full automation lifecycle and provides people leadership to a high‑impact delivery organization. With Microsoft Power Platform as a core ecosystem, the role supports a broader multi‑platform automation strategy and partners closely with business, technology, security, and compliance stakeholders to establish a consistent and repeatable “paved road” for automation delivery.
Key Responsibilities
Strategy & Operating Model: Execute and scale the automation delivery strategy across platforms; define and continuously improve a standardized delivery operating model (lifecycle, stage gates, roles, templates); ensure best‑fit, scalable, and compliant technology choices.
Portfolio Delivery Ownership: Own end‑to‑end delivery across an automation portfolio, ensuring on‑time, on‑budget execution and realized business value; lead delivery governance, prioritization, roadmaps, dependencies, and executive escalations; track and optimize post‑go‑live benefits.
Automation Lifecycle Excellence: Lead a standardized lifecycle from intake to production and support; ensure initiatives are delivery‑ready with clear scope and outcomes; embed strong production readiness, monitoring, and support integration.
Platform & Technical Oversight: Provide delivery oversight for solution design and build quality across Microsoft Power Platform and related automation, integration, and agent technologies.
AI Agents & Agentic Automation Delivery: Lead delivery of AI agents for process automation, ensuring appropriate guardrails, permissions, testing, auditability, and human oversight.
Governance, Risk, Security & Compliance: Partner with Security, Privacy, and Compliance teams to enforce governance standards and reduce operational, regulatory, and audit risk.
Vendor, Financial & People Leadership: Lead external partners and internal teams, ensuring delivery quality and performance; manage capacity, demand, and financials while building a high‑performing delivery organization.
Experience (Minimum Required)
Demonstrated success delivering enterprise‑scale solutions using Microsoft Power Platform and/or closely related Microsoft technologies
Strong understanding of end‑to‑end software delivery disciplines, including requirements, design, build, testing, release, and production support
Proven delivery experience across automation technologies such as low‑code platforms, workflow/integration tools, RPA, and AI‑enabled automation
Working knowledge of Responsible AI principles and enterprise privacy and security controls (e.g., GDPR, HIPAA)
Experience leading complex, multi‑workstream delivery initiatives with measurable business outcomes
Qualifications (Minimum Required)
Bachelor’s degree in computer science/engineering or related.
Master’s preferred.
10+ years’ experience in technology delivery (program/project delivery, product delivery, or platform delivery) with multi-workstream ownership.
Soft Skills
Strategic thinker with a passion for enablement and continuous improvement.
Leadership experience, with a history of guiding teams and driving cultural change.
Strong communication and advocacy skills to promote AI adoption.
Ability to influence and mentor teams to drive Automation & AI maturity.
Excellent communication skills can translate complex technical and delivery topics into executive-ready updates.
Preferred Qualifications Include
Experience in life sciences, CRO, or healthcare.
Relevant certifications (nice-to-have): PMP/SAFe/Agile, Microsoft Power Platform (PL-500, PL-600), Azure, or comparable automation platform certifications.
Learn more about our EEO & Accommodations request here.
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