Customer Service Coordinator

We’re looking for a passionate Customer Service Coordinator to support our client's retail team and ensure a seamless delivery and returns experience.

In this role, you’ll manage customer inquiries (primarily via email), investigate and resolve issues such as delivery delays, sizing concerns, returns, and claims, and ensure all queries are handled within 24–48 hours. You’ll also support the Head of Retail with administrative and ad hoc tasks.

Key Responsibilities

• Respond to customer enquiries promptly and professionally
  
• Handle delivery, returns, and product-related issues
  
• Provide logistics and customer support
  
• Assist with administrative and ad hoc retail tasks
  
• Follow internal processes to ensure timely resolutions
  

About You

• Customer-focused with a strong “can-do” attitude
  
• Excellent written communication skills (email-based support)
  
• Strong problem-solving and multitasking abilities
  
• Organized, proactive, and detail-oriented
  
• Team player with a professional work ethic
  
• Experience in retail/fashion or customer service is a plus
  

Skills & Experience

• Proven customer service experience
  
• Strong interpersonal and communication skills
  
• Ability to manage multiple priorities
  
• Familiarity with CRM systems and Microsoft Office