Job Description:

Business Operations Manager

About Us

At Jonas FinTech, we’re all about helping businesses succeed by being a true fintech partner. With over 20 years of expertise, we proudly manage three leading brands: Paygate, London & Zurich, and Power2SMS. Together, we provide solutions for Direct Debit, Bacs, and validation services, and help businesses connect with their customers at scale through SMS and WhatsApp.

We have ambitious plans to expand and enhance our offerings, bringing value to both current and future customers. With an exciting roadmap ahead, we’re constantly exploring new markets, investing in growth, and embracing the latest technologies to elevate our businesses to the next level.

As we scale, we are strengthening our operational capability, governance maturity and data-driven performance. We believe in robust, proportionate governance - the right level for a high-performing small fintech. Not reporting for the sake of it, but structured oversight that drives better decisions, stronger controls and improved customer outcomes.

If you’re passionate about working for a growing, innovative company that puts trust, care, and lasting relationships first, Jonas FinTech is the place for you. Join us on this exciting journey and become part of something big. 

As part of the global Vesta Software group within Constellation Software Inc., we combine the agility of a small business with the backing of a large organisation that operates in 20 countries. The group’s focus is on building sustainable, long-term relationships and meeting our customers' software and service needs. For more information, visit the Vesta Software website: https://www.vestasoftwaregroup.com/

About the Role

This is a fixed-term role designed to accelerate operational maturity, strengthen governance processes and embed scalable ways of working as the business continues to grow.

To support the next phase of growth, we are hiring a high-calibre operator to act as the COO’s operational delivery partner on a 18 month fixed term contract.  Reporting directly to the COO, you will operate as a Business Operations Manager.  A true all-rounder who brings clarity in complexity, calm in chaos, and pace in execution.

This is a broad, high-impact role. No two days will look the same.

You will:

• Drive cross-functional execution of key operational and strategic initiatives.
• Strengthen governance and risk oversight in a practical, proportionate way.
• Improve operational performance through better use of data and KPIs.
• Develop capability within the existing operational management team.
• Act as a force multiplier for the COO, ensuring priorities move forward and embed.
   

This role is delivery-focused. It is about implementation, operational improvement and measurable impact.  The role will work closely with the Head of Payment Operations, Implementations & Service Team Lead and Data, Automation & AI Analyst to strengthen operational discipline, improve reporting, and embed consistent ways of working.

The Role Focuses on Four Key Areas

Operational Execution & Delivery - You will bring structure without bureaucracy and pace without chaos.

• Translate strategic priorities into structured, trackable action plans.
• Drive cross-functional initiatives from scoping through to embedding.
• Bring rhythm, cadence and accountability to operational delivery.
• Remove friction and unblock teams to maintain momentum.
• Ensure operational processes are efficient, scalable and genuinely customer-first end-to-end.
• Ensure change is adopted and sustained not just launched.

Governance, Risk & Regulatory Performance - You will help ensure the business is both fast and safe.  Operating in a regulated Financial Services environment requires strong, intelligent governance.  You will:

• Support the embedding of proportionate governance frameworks suited to a scaling fintech.
• Support the alignment of operational processes with FCA expectations, Consumer Duty principles and fair customer outcomes.
• Strengthen oversight of operational metrics, complaints, incidents and risk indicators.
• Improve governance forums and reporting cadence so that insight drives decisions.
• Lead readiness for ISO, Cyber Essentials and other accreditation readiness.
• Balance control with agility, ensuring safety and compliance without slowing the business unnecessarily.
• Ensure reporting is meaningful, decision-led and outcome-focused, not created for the sake of it.

Operational Tooling & Process Improvement - A key part of the role is identifying areas where operational friction can be removed through better processes or simple automation.  You will create clarity through numbers and ensure numbers drive action.  This is a numerate, performance-driven role. You will:

• Refine and strengthen KPIs across operations and customer performance.
• Design dashboards that create clarity and accountability to improve operational tracking and workflow visibility across teams
• Improve forecasting, operational planning and capacity visibility.
• Use data to identify inefficiencies and prioritise improvement initiatives.
• Support leadership teams in understanding the link between operational performance and commercial outcomes.
• Identify operational workflows that are overly manual or inefficient
• Work with the Data, Automation & AI Analyst to implement automation solutions
• Ensure key processes are standardised and documented
• Reduce operational complexity so teams can focus on higher-value work
• Drive a culture where decisions are grounded in evidence, not instinct.

The focus is on practical improvements that reduce manual effort, increase visibility and improve operational speed.

Capability Building & Team Uplift - Success means the team is more capable, confident and structured than when you arrived - the organisation operates with greater discipline, clarity and operational maturity by the end of the contract. A core purpose of this FTC is to strengthen internal capability. You will:

• Develop the operational management team through coaching and structured development.
• Improve operational discipline, planning and performance management within the team.
• Embed sustainable governance and delivery practices.
• Raise the bar on data fluency and structured problem-solving.
• Leave behind stronger leadership capability and operational maturity at the end of the contract.

Responsibilities

• Act as the COO’s operational partner in driving delivery and governance improvements.
• Drive execution of priority initiatives across the business.
• Strengthen governance, risk monitoring and regulatory alignment.
• Improve quality and usefulness of management reporting.
• Ensure customer outcomes remain at the centre of decision-making.
• Lead ISO and accreditation processes with proportionate operational controls.
• Identify opportunities to simplify operational processes
• Ensure improvements are embedded and sustained across teams
• Develop and uplift operational leadership capability.
• Provide calm, structured leadership during growth and change.

About You

Your Experience

• Experience in Financial Services or another regulated environment.
• Background in Operations, Strategy, Consulting, Programme/Project Management or similar.
• Experience delivering cross-functional operational initiatives.
• Exposure to governance, risk frameworks and regulatory environments.
• Strong ability to structure problems and drive practical solutions
• Highly numerate with experience building and interpreting KPIs and dashboards.
• Experience strengthening operational discipline in scaling businesses by improving operational processes or delivery frameworks
• Experience coaching or developing operational leaders and supporting leadership teams through organisational change.

Your Personal Attributes

• Deeply customer-obsessed and outcome-focused.
• Pragmatic about governance, strong but proportionate.
• Influences well, wins hearts and minds and can articulate WHY.
• Structured, organised and delivery-driven.
• Commercially aware and financially literate.
• Calm under pressure and confident in ambiguity.
• Gets things done and ensures they stay done.
• Low ego, high ownership.

What Success Looks Like

By the end of the contract:

• Strategic initiatives have been executed and embedded.
• Governance frameworks are embedded, stronger but not heavier.
• Operational reporting is sharper, clearer and decision-focused.
• Operational processes are simpler and more scalable
• Customer outcomes are measurably improved.
• Risk is identified early and managed proportionately.
• The operational management team is stronger, more structured and more confident, operating with greater discipline and visibility.
• The business operates with pace, clarity and control.
   

This is an 18-month fixed-term contract, with the potential to transition into a permanent role subject to performance, business needs, and mutual agreement.

What we offer:

SALARY & BENEFITS

• Competitive salary plus car allowance and bonus
• 25 days annual leave (with the option to buy more or sell some)
• 10 days rolling sick plan, plus an Extended Illness Pay scheme
• Pension Contributions: 5% Employee and 5% Employer

ENHANCED BENEFITS

• Life Assurance 4x base salary
• Private Health Insurance
• Health Cash Plan
• Personal Travel Insurance
• Cycle to Work scheme
• Electric/Hybrid Vehicle Leasing scheme
• Discounted gym membership
• My Premier Benefits (discounted high street retailers)

MUCH MORE THAN A BENEFIT

• Employee Assistance Program (EAP) and Mental Health First Aiders to support you
• Refer a friend scheme – up to £4,000 for each successful referral
• Join communities and collaborate with your colleagues through our internal networking events
   

OUR DEIB COMMITMENT

 Our people define us and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all. Come and be part of a team where your unique background and experiences are celebrated!
 

LOCATION

This is a remote role – initially to have time with the COO, the ability to spend 1-2 days a week in a shared office within 2 miles of J16, M4 would be required.  Following this the office is available if preferred or this role can be fully remote working from home, with the occasional need for travel within the UK for team meetings, training, or client meetings etc.

FLEXWORKS

Here at VESTA, we see flexibility as a game-changer. We truly believe that working flexibly together helps to increase our innovation, growth and productivity, as well as supports our employees’ wellbeing and helps to provide great places to work.

For most roles, the following types of flexibility are usually possible: working location, number of hours/days worked, different start and finishing times, flexible lunch break arrangements, agreed core hours, flexible hours, an element of working from home, compressed hours.

Many of our employees work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

Business Unit:

Scheduled Weekly Hours:

Number of Openings Available:

Worker Type:

Company Site:

www.paygate.uk

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

Is This You ?