Business Operations Project Manager

We are searching for a Business Operations Project Manager. This role brings execution rigor and operational discipline to the highest-priority strategic initiatives across the organization, translating business priorities into structured project plans, repeatable processes, and reliable execution. You'll serve as the operational backbone for cross-functional initiatives, owning end-to-end delivery while building the documentation, workflows, and systems that enable the organization to scale. Reporting to the Director of Business Operations, this role serves as the execution partner who ensures strategic priorities translate into measurable outcomes and sustainable operational practice.

Responsibilities:

Strategic Project Execution

• Own end-to-end delivery of high-priority cross-functional initiatives, ensuring projects are scoped, planned, resourced, and executed on time and aligned with organizational goals

• Translate organizational priorities into structured execution plans, including timelines, deliverables, and success metrics

• Act as the central coordination point for assigned initiatives, maintaining visibility into dependencies, risks, and progress across workstreams

• Proactively identify risks, bottlenecks, and tradeoffs, escalating decisions as needed to keep work moving forward

Process Design & Documentation

• Design, develop, and document repeatable processes, workflows, and operational playbooks that enable strategic initiatives to scale beyond one-off execution

• Own continuous process improvement as a standing responsibility, ensuring workflows evolve with organizational needs and are consistently followed

• Build and maintain comprehensive documentation (SOPs, process maps, decision frameworks, templates) that creates institutional knowledge and reduces execution friction

• Ensure processes are built for scale from the outset, not retrofitted later

Cross-Functional Collaboration & Stakeholder Management

• Serve as the operational point of contact for assigned strategic initiatives, partnering with department heads, cross-functional working groups, and executive leadership

• Influence without direct authority, building alignment and driving accountability across teams with competing priorities

• Facilitate strong cross-functional partnerships that accelerate execution, surface blockers early, and maintain momentum on complex initiatives

• Navigate ambiguity and organizational complexity to move work forward, even when decisions or direction are evolving

Operational Excellence & Visibility

• Create visibility into project health, progress against milestones, and risks requiring attention or escalation

• Manage competing demands and shifting priorities in real time, ensuring resources are allocated effectively and trade-offs are surfaced transparently

• Maintain operational discipline in execution—meeting cadences, status tracking, decision logs, and clear accountability structures

• Partner closely with the Director of Business Operations to ensure alignment on priorities, capacity allocation, and escalation pathways

Requirements:

• 4+ years of experience in operations, project management, or business operations within high-growth, venture-backed, or similarly complex environments

• Demonstrated ability to own end-to-end delivery of complex, cross-functional projects with competing priorities and frequent ambiguity

• Proven track record designing, documenting, and implementing operational processes and workflows that scale

• Strong ability to influence without direct authority, building alignment and driving execution across diverse stakeholder groups

• Exceptional organizational, communication, and stakeholder management skills

• Familiarity with AI tools and their application in operational workflows

• Ability to analyze data and draw insights to inform decision-making (experience with data tools preferred but not required)

• Healthcare or digital health experience highly preferred

• Startup or high-growth environment experience highly preferred

• Comfort partnering with and supporting director-level and senior leaders

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays, Holiday Shutdown, Paid Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $100,000-$110,000.