Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

ServiceNow Meeting Facilitation Business Process Mapping ServiceNow Business Analysis Engagement Marketing Business Communication Gap Analysis Business Analysis Regulatory Compliance Executive Conversations Stakeholder Communications Transition Planning Product Requirements Documents Executive Conversations Quality Assessment

Other Skills

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Quality Assurance
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Delegation Skills
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Collaboration
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Communication
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Leadership
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Relationship Building
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Problem Solving

iTech AG

About iTech AG

iTech AG is a technology consulting firm that helps federal, state and private organizations streamline their operations by modernizing their systems and processes. Our goal is to turn organizations into more efficient versions of themselves, so they can achieve better, faster and more predictable results. Founded in 2008, our firm began with a small core team eager to help organizations embrace agility to thrive in today's digital world. Since then, our team has grown significantly, and our capabilities have evolved too. Today, our services include: • Management Consulting • Agile Transformation • Portfolio, Program & Project Management • Digital Platforms • Digital Innovations • Cloud & Infrastructure • Cybersecurity In 2015, iTech AG was certified as an 8(a) disadvantaged small business by the U.S. Small Business Administration. This enabled us to develop a stronger presence in the federal market by enabling agencies to procure our services quickly and efficiently. In the past, we’ve completed numerous large-scale projects for our customers, including: • Moving 80,000 users over to Office 365 • Building a Supply Chain Asset Management system that manages over 21,700 tons of commodities every quarter • Rationalizing, migrating, and modernizing or retiring over 14,000 applications and databases • Supporting and maintaining over $62 million of federal IT budget Our customers trust us with complex projects thanks to our commitment to four key values. Because we’re innovative and versatile, we find new ways to solve problems using the latest technologies, methodologies and business practices. And because we’re people-first and customer-centric, our skilled and enthusiastic team goes above and beyond to get results for the organizations we partner with.

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

Description

OVERVIEW

iTech AG is seeking an experienced Engagement Manager / Lead Business Process Consultant (BPC) to lead delivery of ServiceNow solutions in support of a federal client program.

This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation.

ROLES AND RESPONSIBILITIES

Serve as the primary point of accountability for SOW delivery
Establish and manage engagement governance, cadence, and reporting
Build strong relationships with stakeholders
Lead executive communications, including steering committees and status reporting
Facilitate workshops to capture:
Current-state processes
Pain points and opportunities
Define future-state process frameworks
Develop standardization and harmonization recommendations
Coordinate across diverse stakeholders including:
Compliance and regulatory stakeholders
Identify risks, dependencies, and organizational impacts
Own quality and completion of all discovery outputs, including:
Process maps (current/future state)
Requirements documentation
Gap analysis and recommendations
Executive summaries and decision materials
Ensure deliverables are clear, actionable, and implementation-ready
Provide direction and oversight to BA/BPC resources
Delegate and manage workstreams while ensuring consistency and quality
Review and refine deliverables produced by supporting team members
Align discovery outputs with the broader 5-year transformation roadmap
Partner with technology and architecture teams to ensure feasibility
Support transition into design and implementation phases

MINIMUM QUALIFICATIONS

7+ years of experience in consulting, business analysis, or process transformation
Proven experience leading workstreams or engagements in complex environments
Experience leading/supporting ServiceNow solution implementations and deliverables
Strong background in business process discovery and transformation
Experience working with multiple stakeholders across business and IT
Demonstrated ability to facilitate workshops and drive stakeholder alignment
Excellent communication skills, including executive-level presentation ability

EDUCATION AND CERTIFICATIONS

Bachelor’s degree

PREFERRED QUALIFICATIONS

Experience supporting greenfield implementations

ServiceNow CSA

PMP preferred

Experience in multi-entity or federated operating models

SECURITY CLEARANCE

Ability to obtain and maintain Public Trust clearance

Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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