Communicate with clients to address day-to-day information requests and resolve lower-level billing-related issues promptly.
Handle escalated billing responsibilities, including co-insurance, Medicare Part B, therapy filings, and claims for multiple facilities.
Ensure claims compliance with Medicare, Medicaid, and private insurance guidelines while maintaining high accuracy in coding and submissions.
Provide detailed and reliable reports on billing activity.
Act as a Team lead for certain operational tasks, such as monitoring billing performance metrics and assisting with budget management for assigned facilities.
Mentor and support less experienced team members, providing guidance and training on billing practices and policies.
Identify and escalate performance or operational issues to the appropriate leadership for resolution.
Perform additional duties as assigned to meet departmental and client needs.
