Entry Level IT Support Analyst

Genesis10 is currently looking for a Dispatch Services Coordinator for an ongoing contract role for our client in the retail industry in Richfield, MN. This role is 100% remote, but must be local to the Minneapolis market, and the shift available would be 7:30 am-4:00 pm Sunday-Thursday.

Compensation: $17 per hour W2, depending on skill and experience level.

• Job Duties:
  • Take Level 1 calls from Client retail support client locations on various retail location issues.
•  Key Responsibilities:
  • Take call and fully create an initial ticket in ServiceNow.
  • Act on reported issues following support documentation.
  • Use decision tree and other knowledge articles to move ticket to correct support Client support organization.
  • Interface with Client Service personnel to initiate resolution process.
• Basic Requirements:
  • Customer-oriented, focused on providing the best service possible.
  • Strong verbal and written communication skills.
  • Attention to detail and highly organized.
  • Process oriented and ability to strictly follow procedures.
  • Able to work varied shifts as needed with little notice.
  • Escalate new or systemic issues to the next tier of support.
  • High school diploma, GED or equivalent.
•  Preferred:
  • Previous ServiceNow Experience
  • Prior experience in a call center or customer support role
  • Prior in-store retail experience
  • Familiarity with remote desktop support tools (e.g., LogMeIn).
  • Prior experience supporting corporate IT environments
•  
   
  Compensation:
  Hourly W2 pay rate $17.00/hour
   
  We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. 
  If you have the qualifications described and are interested in this exciting opportunity, apply today!
   
  Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles.
  
  With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for
• years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)
• Remote opportunities available 

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. 

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

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