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Field Service Technician

Key Facts

Remote From: 
Full time
Senior (5-10 years)
English

Other Skills

  • β€’
    Customer Service
  • β€’
    Report Writing
  • β€’
    Customer Service
  • β€’
    Communication

Roles & Responsibilities

  • High school diploma or equivalent plus technical training
  • 4-6 years of electrical and/or mechanical equipment experience
  • Hands-on experience with Programmable Logic Controllers (PLCs) and instrumentation/electrical components; ability to read blueprints, plans and wiring schematics
  • Willingness to travel 80-100% domestically and internationally

Requirements:

  • Perform on-site troubleshooting of ultrapure water purification systems and adjust equipment settings to specifications
  • Perform installation supervision, commissioning, operation and maintenance of equipment at customer sites
  • Identify and promote proactive, value-added service opportunities and develop positive relationships with customers
  • Self-manage travel logistics and related expenses

Job description

At Grundfos, we are passionate about solving the world’s water and climate challenges and improving people’s quality of life. As a global leader in advanced pump solutions and water technology, we consistently set the standard in terms of innovation, efficiency, reliability, and sustainability. Our commitment to making a positive impact drives everything we do, from our cutting-edge products to our dynamic workplace environment.

Job title: Field Service Technician

Job location: Remote
 
Summary

The Client Field Service Technician position is responsible for day-to-day operations by providing customer service and onsite scheduled maintenance for ultrapure water purification systems in our marine division. This position travels domestically and internationally 80-100%.


Core Responsibilities

  • Perform on-site troubleshooting of equipment
  • Adjust equipment settings to specifications
  • Identify and promote proactive, value-added service opportunities
  • Perform installation supervision, commissioning, operation and maintenance of equipment at customer site.
  • Develop positive working relationship with customers
  • Self-manage
  • Manage travel logistics and related expenses


Education, Experience, and Technical Knowledge

  • High school diploma or equivalent plus technical training
  • Industrial workplace safety (mechanical, electrical, chemical, fire and material handling)
  • Industrial math including applied geometry and practical trigonometry
  • Practical measurements (length, temperature, energy, force, power, fluid, etc.)
  • Bench work
  • Preventive maintenance techniques
  • Report writing
  • 4-6 years electrical/mechanical equipment experience
  • Hands-on experience with Programmable Logic Controllers required
  • Ability to ready blueprints, plans & wiring schematics
  • Hands-on experience working with instrumentation and electrical components required
  • Previous knowledge of water purification equipment and processes preferred
  • Competent with personal computers and office related software.
  • Must be comfortable with 80-100% travel.


Benefits:

  • 401(k) matching
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Tuition reimbursement

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