Infrastructure Engineer

This is a remote position.

• ​Troubleshoot and resolve technical issues related to servers, virtualization, storage, and core infrastructure systems.
  
• Serve as an escalation point for the IT Support team on complex infrastructure-related incidents.
  
• Work directly with customers and their IT teams to support the deployment, configuration, and maintenance of infrastructure solutions.
  
• Investigate alerts and system reports to proactively identify potential infrastructure issues and performance risks.
  
• Follow established runbooks, procedures, and architectural documentation to resolve incidents.
  
• Exercise sound technical judgment when diagnosing and resolving infrastructure issues that may not have predefined solutions.
  
• Assist with the creation and maintenance of runbooks, diagrams, and infrastructure documentation.
  
• Participate in system maintenance activities such as upgrades, patching, and system health checks.
  
• Document incident resolution steps and system changes within internal ticketing and knowledge management systems.
  
• Maintain strong communication with internal teams and customers regarding issue status and resolution timelines.
  

Requirements

• 8+ years of IT experience.
  
• MUST BE fluent in English.
  
• 3–6 years of experience supporting IT infrastructure in an MSP, enterprise IT, or hosting environment.
  
• Experience with Windows or Linux server administration.
  
• Experience with virtualization platforms (VMware, Hyper-V, etc.).
  
• Familiarity with storage, backup, and disaster recovery systems.
  
• Strong troubleshooting and analytical skills.
  
• Experience working within ticketing systems and following structured support processes.
  
• Strong documentation and communication skills.