Client Success Manager (E-commerce)

Company Overview:

Classy Llama was founded in 2007 and we provide an expert platform and data integration that helps commerce organizations grow. We deliver rock-solid solutions to industrial B2B companies in verticals like automotive, manufacturing, parts, materials, and customizable products. We only succeed when we help our clients succeed. Our primary focus is on investing in hiring, developing, and growing our people.

Position Overview:

We’re seeking a proactive Client Success Manager to manage and grow 8–10 e-commerce accounts. You will lead client relationships, ensure delivery success, and drive revenue expansion through strategic guidance and execution.

Responsibilities:

• Manage 8–10 client accounts and lead all communications
• Drive account growth through upsell, cross-sell, and optimization
• Oversee delivery across support and project work
• Lead onboarding and transition of new clients
• Translate business goals into actionable roadmaps
• Monitor account health, performance, and satisfaction

Required Skills, Abilities, and Characteristics:

Technical Skills:

• 2–3 years in Account Management, Client Success, or Digital Agency roles
• Experience in B2B and/or D2C e-commerce environments
• Hands-on exposure to Shopify and/or Adobe Commerce (Magento)
• Experience managing replatforms and rescuing or taking over challenged/failed implementations
• Understanding of UX/UI and creative processes in e-commerce
• Experience with integrations across ERP, PIM, OMS, and backend systems
• Familiarity with leading e-commerce ecosystem tools (e.g., Yotpo, Klaviyo, Bloomreach, Gorgias, Algolia, Athos Commerce)

Soft Skills:

• Strong communication, organization, and multitasking skills
• Commercial mindset with focus on growth and retention

Nice to haves: 

• Existing relationships with 3rd-party partners in the e-commerce ecosystem
• Experience with Shopify Plus and complex integrations
• Exposure to analytics and performance tools

Compensation & Benefits: 

• Competitive base salary
• Commission tied to account growth and retention
• Health, dental, and vision benefits
• PTO + holidays
• Career growth opportunities

Why Join Us

Work with leading e-commerce brands, influence growth outcomes, and be part of a high-performing digital agency team.

Organizational Alignment:

• The CSM reports to the EVP-Go to Market