“Be part of a company that is influential and the standard for a rapidly evolving industry!”
WHO ARE WE?
RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.
Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX, but are truly a remote and telecommuting company.
WHAT ARE WE LOOKING FOR?
The Configuration Specialist owns the end-to-end configuration and delivery of RealTime platform solutions, ensuring systems are built accurately, efficiently, and aligned to customer requirements.
This role operates in a fast-paced implementation environment and requires strong independent execution, problem-solving, and the ability to manage multiple concurrent projects with minimal oversight. The Configuration Specialist is responsible for overseeing the delivery of the RealTime Site Operations Management System and configuring solutions according to customer needs and specifications, ensuring timely, high-quality delivery.
WHAT WILL YOU BE DOING?
- Own configuration delivery from intake through deployment, including system setup, validation, and client readiness
- Translate customer requirements into scalable system configurations across RealTime, Devana, and Complion platforms
- Execute configurations across multiple concurrent projects while maintaining quality and timeline commitments
- Identify gaps, dependencies, and risks in project requirements and proactively drive resolution
- Review Statements of Work (SOWs), contracts, and project scoping documentation to translate defined scope into accurate system configurations, ensuring alignment between commercial agreements and delivered solutions
- Maintain accurate system documentation, including configuration decisions, permissions, and enabled features
- Perform system audits and validation before delivery to ensure accuracy and completeness
- Collaborate cross-functionally with Sales, Product Enablement, Customer Success, and Support teams
- Contribute to the continuous improvement of configuration frameworks, templates, and workflows
- Support backlog reduction and high-volume delivery environments through efficient execution
- Provide best-in-class customer-facing support during implementation, ensuring a smooth transition to live operations
- Conduct proactive system reviews to offer customers tips and suggestions on how to utilize their system better, tailored to their needs.
- Maintain a high level of integrity and confidentiality when dealing with sensitive and confidential information.
- Share best practices and contribute ideas on ways to resolve problems. Improve processes and procedures to serve the customer better and/or improve productivity.
- Maintain compliance with company policies and procedures regarding the HIPAA Privacy Rule. This role may view protected health information (PHI) as part of daily duties.
WHAT DO YOU NEED?
- 3+ years in SaaS implementation, configuration, or technical delivery roles
- Proven ability to manage multiple projects and deliver in high-volume environments.
- Strong logical reasoning and system-thinking skills; ability to troubleshoot configuration-driven issues
- Experience translating business requirements into system configurations
- Strong organizational and documentation skills
- Excellent communication skills across technical and non-technical stakeholders
- Bachelor's degree in computer science or related discipline, or equivalent experience.
- Experience working with vendors and/or other 3rd parties to meet deadlines.
- Proven problem-solving abilities; ability to learn and apply complex ideas.
- Capacity to adapt to changing project dynamics.
- Attention to detail and commitment to quality assurance.
WHAT SETS YOU APART?
- Experience in clinical research, CTMS, eClinical, or healthcare SaaS environments
- Experience with Salesforce, JIRA, or similar workflow/queue management tools
- Experience working in structured implementation frameworks or standardized deployment models
Key Traits for Success:
- High ownership mindset; operates independently with minimal direction
- Strong bias toward action and execution
- Comfortable working in ambiguity and evolving processes
- Detail-oriented with a commitment to quality and accuracy
WHAT IS IN IT FOR YOU?
- The company sponsors health insurance, long-term disability, and life insurance.
- Unlimited Paid Time Off.
- 10 paid Holidays.
- Paid Parental Leave.
- Work Anniversary Bonus.
- Participation in the Employee of the Quarter Program.
- Monthly $100 Connectivity Stipend Reimbursement.
- RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.
All successful candidates must complete and pass reference and background checks.
The desired salary must be indicated for the application to be considered.
The pay rate is commensurate with experience and is determined on an individual basis after an interview has occurred.
Equal Opportunity Employer – RealTime eClinical Solutions strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including employment.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility.
Thank you for your interest in RealTime eClinical Solutions.
