Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.
Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
What you will be responsible for and what you will do
- Create, update, and maintain high-quality knowledge base articles to ensure content is accurate, current, and easy to consume
- Govern submitted knowledge content to ensure consistency, clarity, and adherence to knowledge standards and best practices.
- Review and approve knowledge articles, providing actionable feedback to authors when revisions are needed
- Partner with Product, Support, Training, and Operations teams to align documentation with product releases, enhancements, and process changes
- Support release readiness by ensuring required knowledge content is completed, reviewed, and published on time
- Monitor knowledge health metrics (e.g., article freshness, usage, gaps) and proactively identify areas for improvement
- Support continuous improvement of knowledge workflows, tooling, and governance processes
- Contribute to documentation strategy and scalability as the Knowledge Management function evolves.
- Drive priorities across the department, organization, and/or cross‑functional teams
Qualifications and Experience
Demonstrated skills, competencies, and required experiences
- Bachelor’s Degree (business, communications or related field preferred)
- 5+ years of experience in Knowledge Management, Technical Documentation, release readiness, or a related role
- Demonstrated experience creating and maintaining structured documentation or knowledge base content
- Strong written communication skills with the ability to translate complex concepts into clear, user-friendly content
- Demonstrates native or near-native proficiency in both written and spoken English
- Proficient in Copilot or other AI tools, Microsoft Office Suite and online collaboration software such as Teams (or equivalent webcast software)
- Experience working cross-functionally with Product, Support, or Operations teams
- High attention to detail with strong organizational and prioritization skills
- Comfortable working in fast-paced, evolving environments
Salesforce Experience (Preferred, Not Required):
- Experience working with Salesforce Knowledge or Service Cloud
- Familiarity with content lifecycle management, article governance, and publishing workflows
Preferred Distinctions
Additional Accomplishments
- Experience in SaaS, fintech, or regulated environments
- Familiarity with release management or product launch processes
- Experience analyzing knowledge metrics or dashboards to inform improvements
- Exposure to content governance models or documentation standards
- Experience using collaborative tools such as SharePoint, Microsoft Teams and Confluence
Must be legally authorized to work in the U.S. without sponsorship.
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
