Key Facts

Remote From:

Full time

English, Arabic

Hard Skills

Customer Complaint Resolution Outbound Calls Microsoft Dynamics CRM Data Entry Escalation Management Customer Engagement Customer Retention Help Desk Support Product Knowledge Call Center Experience Office Management

Other Skills

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Customer Service
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Technical Acumen
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Distributed Team Management
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Record Keeping
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Basic Internet Skills
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Professionalism
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Communication
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Multitasking
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Time Management
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Problem Solving

The First Group

About The First Group

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking property ownership opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com

Founded: 2018

Company size: 501 - 1000

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Job description

Overview:

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Job Description:

Job Purpose:

To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.

Key Responsibilities:

Handle inbound and outbound calls in a professional manner.
Respond to customer inquiries via phone, email, or other communication channels.
Resolve customer complaints and escalate issues when necessary.
Provide accurate information regarding services, offers, and company updates.
Maintain detailed and accurate records of interactions in the system.
Coordinate with internal teams to ensure timely resolution of customer requests.
Support customer retention initiatives and contribute to enhancing client satisfaction.

Desired Skill & Expertise:

UAE National wit Family Book.
Strong communication skills in English and Arabic.
Previous experience in customer service, call center, or administrative roles is preferred.
Ability to multitask, manage time effectively, and work independently.
Tech-savvy with basic computer and CRM knowledge.