Overview:
The Account Services Specialist manages and oversees the movement, reconciliation and exception posting for all check processing while complying and staying abreast of all applicable rules and regulations, as well as researching, preparing, and processing documentation for subpoenas, servicing inactive and dormant accounts and completing the escheatment process. This role is also responsible for servicing consumer loans; including but not limited to adjusting payments, refunding fees, calculating interest, researching, and correcting differences and modifying payments and interest rates.
Responsibilities:
- Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience
- Maintain confidentiality of member account information
- Accurately and efficiently process member financial transactions
- Ensure compliance with audit and regulatory procedures and adherence to departmental guidelines
- Maintain current knowledge of all Credit Union products and services
- Follow established policies and procedures when responding to inquiries and requests
- Efficiently handle and process check processing: regular mail payments, express mail (loan payoff processing), bond processing, lockbox correction processing, check adjustments, and ATM/RDC review and reject processing
- Conduct detailed research, to include SSA verifications, asset verification, non-subpoena research, check and statement printing, and BillPay research
- Accurately process and document adjustments for deposit accounts, loans, loan payment exceptions, and RDC (remote deposit capture)
- Complete account maintenance requests received from members or other credit union departments
- Complete check issuance for other departments
- Processing of returned mail
- Printing and mailing member letters and coupon books
- Attend training courses related to check processing, adjustments, RDC and fraud
- Subpoena processing-research and compile documentation
- Assist with department projects and testing
- Adhere to Bank Secrecy Act (BSA) regulations and all related Credit Union policies and procedures
- Other duties as assigned
Qualifications:
Required
- High school diploma or equivalent
- Minimum 2 years banking/credit union experience or experience in a similar role
- Understanding of loan products and interest
- Ability to calculate dividends and interest
- Intermediate level proficiency with Microsoft Office products (Word, Excel, Outlook)
- Ability to maintain confidentiality
- Ability to collaborate
- Accuracy and detail-orientation
- Effective oral and written communication skills
- Effective critical thinking skills
- Excellent interpersonal skills
- Compliance with policies and regulations
- Exceptional attention to detail with the ability to complete tasks with minimal to no errors
- Ability to work Monday-Friday from 8:00am – 4:30pm
Preferred
- Bachelor’s Degree or equivalent from four-year college or technical school
- Understanding of Reg CC and funds availability policy
- Understanding of check adjustment processing and timelines for Federal Reserve and ECCHO
- Understanding of UCC regarding checks
- Understanding of Right to Financial Privacy and Subpoena processing
- Understanding of charge off process (recovery and reversal process)
- Understanding of Escheatment timelines and processing
Additional Compensation:
Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.
EEO Notice:
Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.
NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.
