Part Time Remote Intake Coordinator

Organization Description

As the largest and oldest mentoring agency in the region, Big Brothers Big Sisters Twin Cities (BBBS) has a strong foundation that supports life-changing mentoring relationships between caring adult volunteers (“Bigs”) and young people (“Littles”). By partnering with young people, parents/guardians, and volunteer mentors, BBBS defends and amplifies the potential of youth through impactful relationships, educational support, and increased confidence and social-emotional skills.

Our mission is to create and support mentoring relationships that ignite the power and promise of youth. BBBS accomplishes its mission by:

• Providing deep and intentional partnerships with our youth
• Building and sustaining deep relationships with our mentors
• Building a strong organizational foundation
• Creating a workplace culture that represents who we serve
• Transforming our community to understand the importance of our youth

Position Title: Volunteer Intake Coordinator 

Salary Range: $20.50 - $22.50/hour

Supervisor: Assistant Manager of Family Enrollment

Department: Enrollment & Matching

Job Type: Varied Part Time, Non-Exempt 

Location: Remote, Minnesota

Hours: 10-20 hours per week, daytime and evening. Flexible to your schedule and volunteer schedules 

Closing Date: Open until filled

Primary Function of the Position

The primary purpose of this position is to interview and assess potential youth and families for eligibility into the Community-Based program, ensuring that our standards for documentation, data management, and child safety are upheld.

BBBSTC is seeking candidates who have evening and weekend hours with flexibility to work and schedule interviews on their own time. Preference will be given to candidates from the Twin Cities who are also available to meet youth and families in person for interviews.

Essential Job Functions

Interview and assess diverse volunteers for eligibility for the program

• Schedule and conduct in-depth, virtual interviews. Some in-person preferred for local candidates. 
• Provide a program orientation and overview, including family and youth expectations, the enrollment process, and next steps 
• Co-Lead Parent/Guardian Orientation sessions to provide families with essential information about programs, policies, expectations, and available resources, fostering strong family engagement and collaboration.
• Champion coaching conversations that uphold our values of belonging, opportunity, continuous learning, and cultural awareness.
• Ensure a high level of proficiency in applying child safety and risk management throughout all aspects of job duties, including acting as a mandated reporter
• Gather and review collateral information, as needed. This includes speaking with teachers, therapists, and social workers, and administering surveys to assess youth outcomes and meet grant requirements
• Write detailed and comprehensive assessments based on participant interviews, including objective observations and recommendations for the right match and additional support needed
• Complete all necessary database entries according to agency standards, with adherence to confidentiality 
• Connect participants with other community resources and referrals, as appropriate
• Ongoing check-in’s with supervisor for case consultations and caseload review 

BBBS Mission Alignment

• Maintain knowledge of community needs, resources, and networks
• Communicate professionally with internal and external constituents
• Work collaboratively to achieve results as specified in the strategic plan
• Promote teamwork by overseeing and participating in various teams, including work groups and interdepartmental meetings
• Positively represent BBBS in the larger community
• Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.
• Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
• Contribute to the overall success of the agency in order to achieve the BBBS mission
• Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance. 

Qualifications

Education and Experience

• Bachelor’s degree in social services or related field. Or meet one of the following qualifications:
• Within 6 months of completing bachelor’s degree
• AA degree and 2 years relevant work experience
• No degree, 4 years of relevant work experience

Knowledge, Skills and Abilities $20.50 - $22.50/hou 

• Solid understanding of youth development principles and family dynamics
• Proven ability to handle confidential and sensitive information with discretion
• Skilled in conducting interviews and writing clear, comprehensive assessments
• Familiarity with mandated reporting requirements and best practices
• Provides warm, responsive support to all participants, maintaining professionalism and empathy throughout the enrollment process
• Strong judgment and decision-making abilities; adept at problem-solving
• Effective at managing appointments and documentation with a focus on long-term goals and impact
• Approaches work with cultural humility and an equity lens; aware of systemic barriers affecting youth and families
• Goal-oriented with a commitment to quality, accountability, and measurable results
• Proficient in Salesforce or similar CRM platforms; recognizes the value of accurate data in driving positive outcomes

Physical Requirements

This role must be able to remain in a stationary position for the majority of the time.

Benefits

We care deeply about our employees and know holistic support is essential for our staff to carry out the BBBS mission. We recognize the need for flexible scheduling and remote work. Employees are able to work with their supervisors to identify a schedule that works best for both them and the agency. We offer on the job training and $25/month cell phone reimbursement. 

How to Apply

Qualified candidates can apply online via this link: BBBS Careers. Include a cover letter and resume. 

Our hiring process includes phone screens and in-person interviews, reference and background checks for final candidates. All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment.

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at careers@bigstwincities.org. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States. 

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.