Senior Account Manager

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. 

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. 

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us! 

How you’ll make an Impact 

Our Government Contractor (GovCon) Market supports organizations that hold or pursue government contracts or operate in regulated environments. We help clients navigate complex regulatory and technology requirements while driving operational excellence and business growth. As a Senior Account Manager (SAM), you will build trusted partnerships with clients in the GovCon sector, guiding strategic technology and compliance initiatives while driving retention, expansion, and long-term business success. 

 
Location and Work Expectations 

• This is a hybrid-remote role with approximately 10% on-site traveling to client locations throughout the DMV area or to the McLean, VA HQ office. The specific allocation of remote versus onsite requirements may fluctuate based on business needs. 
• Must have a valid driver's license and insured vehicle. 

What you’ll be doing 

• Manage up to 25 named accounts, representing $2.5M–$4M in annual recurring revenue (ARR), including individual accounts generating $8K+ in monthly recurring revenue 
• Work with regulated clients to understand their goals and guide strategic technology and compliance initiatives 
• Collaborate with Ntiva’s vCISO, compliance, security, and technical teams to ensure client needs are met 
• Conduct regular in-person and virtual client meetings to discuss strategy, budgets, and technology roadmaps 
• Identify, pursue, and close expansion opportunities to consistently achieve quarterly sales goals 
• Communicate new Ntiva products, services, and enhancements to clients 
• Manage and execute agreement renewals, ensuring the right mix of services and identifying upsell opportunities 
• Collaborate with business development teams to onboard new clients 
• Proactively manage at-risk accounts to ensure retention and satisfaction 
• Partner with solution architects to scope and position client projects effectively 
• Share client feedback internally to ensure expectations are clearly set and consistently met 
• Maintain accurate and transparent client billing by reviewing invoices and engaging with clients on past-due balances, coordinating with Finance as needed 
• Perform additional duties as assigned 

You’ll be successful in this role if you have 

• 5–7 years of client-facing or client services experience, with a background in IT or technology-related services 
• Strong relationship-building skills and a client-focused mindset 
• Proven track record of achieving account growth and maintaining client retention 
• Excellent written communication skills, with the ability to draft clear, professional correspondence 
• Ability to collaborate across teams to gather information and drive outcomes 
• Comfort managing multiple priorities and complex accounts under pressure 
• Highly organized with excellent time-management skills 
• Experience supporting regulated clients (e.g., government contractors, healthcare, financial services, or similar environments) 
   

Required language skills  

• Ability to communicate professionally, in English, both written and orally  
• Ability to write business correspondence and process procedures  
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public 

Bonus points for 

• Background in MSP or professional services environments 
• Bachelor’s degree (BA/BS) in Business, Computer Science, IT, or a related field 
• Demonstrated working knowledge of frameworks such as NIST 800-171, DFARS, and CMMC 
• Experience with cybersecurity, cloud (GCC / GCC High / Azure), and managed security services 
• Experience with ConnectWise or similar service management platforms 
• CMMC Registered Practitioner (RP) certification 
    

  Benefits and Perks  

• Medical, Dental and Vision coverage for employee and family  
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)  
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)  
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)  
• Health Savings Account (HSA) Options / PPO Options  
• Employee Assistance Program  
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays  
• Education Reimbursement Program  
• Generous Employee Referral Program - cash bonus for successful referrals!  
• Dynamic Recognition and Rewards  
• Clear Promotion and Advancement Tracks  
• Work with Industry-Leading Talent  
   

The base pay range for this position is expected to be between $90,000 and $115,000 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. 

FLSA Status: Salaried, Exempt 

Work Authorization Criteria 
Standard: We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. 

This position requires U.S. citizenship due to federal government contract obligations and access to secured information systems.  

Workspace Requirements and Remote Work Policy 
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.   
 
Our Commitment to a Diverse Workforce 
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. 
 
Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 4/24/2026.