Key Facts

Remote From:

United States

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

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Microsoft Word
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Microsoft PowerPoint
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Communication
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Teamwork
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Training And Development
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Customer Service
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Detail Oriented
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Problem Solving

Mount Saint Vincent

About Mount Saint Vincent

Mount Saint Vincent’s mission is as relevant today as it was 141 years ago—to partner with children and families to heal beyond trauma into a healthy and hopeful future. We support children and families with pediatric services across this continuum of care:Pediatric Behavioral Health TherapiesOur therapists are trained in evidenced-based modalities including, but not limited to play therapy, trauma therapy, cognitive behavioral therapy, Parent-Child Interaction Therapy, dialectical behavior therapy, family systems, eye movement desensitization and reprocessing, and the Neurosequential Model of Therapeutics. Below are summaries of our core therapies utilizing these modalities:• Outpatient Therapy (ages 2-18 years) - Individual, family and group therapies—in office or through telehealth—to accommodate behavioral and mental concerns beyond those caused by trauma, abuse and neglect.• In-Home Therapy (ages 2-12 years) - Intensive trauma-informed therapies to support families with children living in their homes experiencing behavioral, emotional and mental health concerns.• Day Treatment and Education (ages 5-13 years) - Enrolling students struggling in traditional school settings, this program features a therapeutic milieu to successfully reintegrate them to their schools of origin.Foster Care Program (ages newborn to 18 years)To help navigate the process of becoming a foster parent, our program offers traditional and therapeutic training, certification and individualized support. Foster parents provide temporary 24-hour care to children who cannot remain in their homes of origin due to abuse, neglect or other safety concerns. Preschool (ages 3-5 years)Earning five out of five stars from Colorado Shines, the high-quality rating program for preschools, our early learning center encourages exploration, creativity and growth in all aspects of child development. Our program offers full, half and extended-day options.

Founded: 2018

Company size: 51 - 200

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Job description

Job Description:

This position provides standard-level support for one or more information technology applications across the organization. The role is responsible for assisting with the planning, design, implementation, maintenance, and ongoing optimization of assigned systems to ensure reliable performance and alignment with operational needs.

The position supports a variety of clinical, administrative, and enterprise applications, which may include electronic health records (EHR), registration and scheduling, billing and collections, laboratory and pathology, radiology and PACS, cardiovascular systems, pharmacy, home care and long-term care platforms, population health tools, consumer and patient-facing technologies, enterprise resource planning (ERP), workforce scheduling, time and attendance, and customer relationship management (CRM) systems. The role also provides day-to-day application support, troubleshooting, and collaboration with stakeholders to enhance system functionality and user experience.

Job Details

8a-5p Mon. thru Fri. - On-call rotation schedule.
Fully remote with possible occasional travel to select Intermountain locations. At this time, sourcing new candidates and approving relocation requests for current caregivers are paused for the following states: California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, and Washington.

Essential Functions

Provides support to stakeholders by analyzing and diagnosing system issues, determining root cause, and implementing appropriate resolutions.
Gathers, validates, and translates business and technical requirements into functional and technical design specifications, providing product management support as needed.
Configures, tests, installs, implements, monitors, and maintains common to complex systems, including applications, workflows, processes, and related hardware.
Documents and recommends workflow improvements and technical or functional designs to support business needs.
Partners with external vendors to support third-party applications, including integration, implementation, troubleshooting, and ongoing support.
Resolves incidents, problems, and service requests in accordance with defined service levels and departmental standards.
Serves as Project Manager for small to mid-sized projects involving multiple teams, completing assigned PM responsibilities.
Collaborates effectively with peers, internal stakeholders, and external vendors.
Adheres to documentation, change management, and governance standards.
Develops and contributes to training materials and knowledge-based documentation for peers, end users, and other team members.
Configures and integrates electronic and mechanical hardware with software solutions to meet functional and technical specifications.
Develops and understands business reporting needs to support end users and operational decision-making.
Participates in on-call rotations and command center responsibilities, as required.
Assists in developing and maintaining testing plans and test scripts to validate system functionality, outputs, and integrity.
Attends and actively participates in team, project, and departmental meetings to support collaboration and information sharing.
Works with project requestors to define and deliver minimum viable products (MVPs) for demands submitted through ServiceHub.
Requests project and enhancement resources using the ServiceHub Resource Plan process.

Skills

Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
Possesses in-depth business and application knowledge and experience
Knowledge of system analysis and operating systems
Skilled in assessing needs and determining through documentation what the best approach might be
Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
Ability to write correspondence, and process documents

Qualifications

Bachelor's degree is preferred in information technology, healthcare, business, or related field. Additional relevant experience may substitute for lack of education upon Supervisory and HR approval OR

Two (2) years of work experience, or actively working towards a bachelor's degree with 4 years' experience working within a related area.

Willing to obtain Epic build certification within the first six months of hire.

Preferred Qualifications

Current Epic certification(s) particularly Epic Dorothy and Comfort
Change Management understanding/experience.

Operate computers and other IT equipment requiring the ability to move finger and hands
See and read computer monitors and documents
Remain sitting or standing for long periods of time to preform work

Location:

Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$32.10 - $50.57

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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