Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
We are seeking a highly technical Director, Solutions Support Engineering (Americas) to lead and scale our regional technical support operations. In this critical leadership role, you will direct a team of Solutions Support Managers, overseeing a rapidly growing organization of specialized Solutions Support Engineers dedicated to the Wiz product suite. You will be responsible for the health, performance, and strategic direction of the entire Americas support theater, ensuring we provide unparalleled service across diverse markets and time zones.
As a senior leader within the Solutions Support organization, you will do more than ensure the delivery of world-class, frictionless technical support; you will act as a primary catalyst for technical innovation and operational transformation. We are moving beyond traditional break-fix models. A central, critical mandate of this role is to drive the organization toward a predictive, AI-first support model through highly visible, hands-on technical leadership.
You will not just sponsor these initiatives - you will actively architect, prototype, and implement cutting-edge Artificial Intelligence, Machine Learning, and automation technologies. By integrating Large Language Models (LLMs), automated root-cause analysis, and intelligent routing into our daily workflows, you will revolutionize how we troubleshoot, resolve, and preempt complex cybersecurity challenges. Ultimately, your work will empower our engineers to focus on high-value problem solving, drastically reduce time-to-resolution for critical enterprise clients, and feed vital, data-driven insights back into our core product engineering teams.
Experience
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
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