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Customer Outreach Specialist

Key Facts

Remote From: 
Full time
English

Other Skills

  • Following Directions
  • Professional Communication
  • Detail Oriented
  • Reliability
  • Communication

Job description

Customer Outreach Specialist 

Reclatam is seeking a detail-oriented and professional Email Marketing & Customer Outreach Specialist to support one of our clients in the medical device industry. In this back-office role, you will execute email marketing campaigns and customer outreach efforts for a firm representing independent manufacturers of custom medical device components.


Key Responsibilities:

  • Execute formatted email newsletters and outreach campaigns using client-provided content
  • Send personalized emails to prospects and customers on behalf of the client
  • Ensure all communications maintain a high level of professionalism and accuracy
  • Manage email formatting and distribution through the client's email system
  • Track and report on campaign execution
  • Communicate effectively with contacts in the medical device industry


Required Qualifications:

  • Fluent in English (written and verbal)
  • Strong professional email communication skills
  • High attention to detail and ability to follow instructions precisely
  • Reliable and consistent work habits
  • Comfortable working on a company-issued laptop with monitoring systems
  • Basic understanding of professional business communication


Preferred Qualifications:

  • Familiarity with the medical device industry or technical product knowledge
  • Experience with email marketing platforms
  • Understanding of B2B sales processes
  • Ability to understand technical product specifications


What We Offer:

  • Opportunity for performance-based bonuses (paid every 2–6 months)

Work Environment:

  • Fully remote position based in Colombia
  • Requires a reliable internet connection

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