2 years of experience in sales, customer service, or a related field
Experience with CRM tools and contact center software
Requirements:
Proactively contact potential members through various channels to explain program benefits and encourage enrollment
Build rapport and trust with members through active listening, empathy, and tailored communication
Consistently achieve engagement targets by educating members, addressing concerns, and demonstrating the value of program participation
Adhere to HIPAA, security and privacy guidelines when handling protected health information and documenting member records to ensure compliance
Job description
Description
Position at Healthmap Solutions
Company Background
Healthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most.
Position Summary:
The Member Engagement Specialist will focus on engaging with potential members, building trust, and encouraging them to enroll in our Kidney Health Management program.
Location: This position is 100% remote for candidates that are located in the Mountain or Pacific time zones.
Responsibilities:
Proactively contact potential members through various communications channels to explain program benefits and encourage enrollment. Build rapport and trust with members through active listening, empathy, and tailored communication
Consistently achieve engagement targets as determined by departmental metrics by educating members, addressing their concerns, and demonstrating the value of program participation
Present a positive, professional, and engaging approach to all prospective members and internal stakeholders, regardless of whether they enroll in the program and drive Healthmap culture through all communications channels
Follow federal, state and local regulations such as but not limited to HIPAA, security and privacy guidelines when handling protected health information and documenting information in member records to ensure compliance
Collaborate with internal teams to share feedback and continuously improve outreach strategies, documenting and diffusing concerns to leadership where applicable
Performs other duties as assigned
Requirements:
High school diploma or equivalent is required, College coursework or degree preferred
2 years of experience in sales, customer service, or a related field required. Background in healthcare, wellness, or population health management is preferred
Experience using Customer Relationship Management (CRM) tools and working with contact center software is preferred
Ability to work in an in-person, hybrid, or HIPAA-compliant remote setting depending on business needs
Flexibility to work evenings, weekends, or adjusted schedules to maximize member outreach opportunities is preferred
Bilingual English/Spanish fluency preferred
Skills:
Exceptional verbal and written communication skills with the ability to tailor messaging to diverse audiences
Strong persuasive and negotiation abilities with a focus on understanding individual member needs
Confidence in overcoming objections and barriers to enrollment while treating all members with respect, compassion, and empathy
Excellent organizational skills and attention to detail to manage multiple tasks and member records
Ability to thrive in a performance-driven environment
A growth mindset with a willingness to learn and adapt to new strategies and tools
Travel:
Limited Travel, Scheduled per needs of the business
#LI-Remote
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
