Position Summary:
The Medical Imaging Inside Service Sales Representative is responsible for driving revenue through the sale of service contracts and aftermarket service solutions for medical imaging equipment. This role primarily sells to Dealer partners and Independent Service Organizations (ISOs), serving as a trusted advisor who understands customer service needs, equipment lifecycles, and uptime requirements. The position focuses on inside sales activities including prospecting, quoting, contract renewals, relationship management, and cross-selling service offerings.
Position Responsibilities:
Sales & Revenue Generation
- Sell Carestream medical imaging service contracts to Dealer accounts and ISOs.
- Manage a portfolio of existing customers while identifying and developing new sales opportunities.
- Meet or exceed monthly and annual sales targets, including renewals and new contract growth.
- Proactively manage contract expirations and renewals to maximize customer retention.
Customer & Partner Management
- Acts as the primary point of contact for assigned Dealer and ISO accounts.
- Develop strong working relationships with customer service managers, owners, and procurement stakeholders.
- Educate customers on service offerings, coverage levels, response times, and value propositions.
- Partner closely with field service teams, operations, and pricing teams to ensure accurate proposals and customer satisfaction.
Quoting & Contract Management
- Prepare accurate service contract quotes, pricing proposals, and renewal documentation.
- Understand equipment configurations, modality types, and service risk to ensure contract profitability.
- Negotiate pricing and terms within established guidelines.
- Maintain accurate account and opportunity data within our SAP & C4C systems.
Market & Product Knowledge
- Maintain a strong understanding of Carestream’s medical imaging modalities (e.g. X-ray, Detectors).
- Stay informed on competitive service offerings and market trends.
- Recommend appropriate service solutions based on Dealers/ISO needs, installed base, and operational needs.
Internal Collaboration & Reporting
- Collaborate with Sales Leadership, Operations, Finance, and Service Delivery teams to support deal execution.
- Provide regular forecast updates and pipeline visibility.
- Identify process improvements and best practices to increase sales efficiency and customer satisfaction.
Required Skills & Education:
- 2+ years of inside sales experience, preferably in medical imaging, healthcare technology, or service-based sales.
- Experience selling service contracts, maintenance agreements, or technical services strongly preferred.
- Demonstrated ability to manage multiple accounts and priorities in a fast-paced environment.
- Strong negotiation, presentation, and closing skills.
- Strong Microsoft skills that include Excel & PowerPoint
Desired Skills:
- Bachelor’s degree (preferred) or equivalent work experience.
- Knowledge of medical imaging equipment and service models.
- Experience working with Dealer networks or Independent Service Organizations.
- C4C/SAP experience.
- Understanding of service margin management and contract lifecycle management.
Key Skills & Competencies
- Customer-focused and consultative sales approach
- Strong analytical and problem-solving skills
- Excellent written and verbal communication
- Time management and organizational skills
- Ability to work independently while collaborating cross-functionally
Work Environment:
• Inside sales role with minimal travel
• Fast-paced, performance-driven sales environment
• Remote work with occasional travel
