Sales Engineer II

WHO WE ARE 

Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at www.seagullsoftware.com. 

We're a growing, profitable, mid-size business with over a 40-year history of leading in our field.  Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe.  You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere.  Join us and help shape the way the world works. 

LOCATION 

This position works under a flexible work model and is remote in the US. 

JOB SUMMARY 

You are eager to expand your knowledge of valuable sales and technical skills at a successful and innovative software company that sells a product beyond the ordinary.  As an integral part of a high-performance sales team, you thrive in supporting end-users and go-to-market partners while providing technical pre-sales support. 

WHAT YOU WILL DO 

• Provide customers and partner representatives with in-depth technical product and related solution assistance during pre-sales discussions. 

• Discover the customer's business requirements and technical pain points and map them to our solutions. 

• Support sales productivity by securing the “technical close” in complex solutions and partner with clients and internal customers as the main pre-sales technical interface. 

• Work closely with assigned salespeople and channel partners in the pursuit of major accounts. 

• Collaborate with assigned salespeople, Channel Sales Reps, Product Management, and other cross-functional teams to ensure proposed deals include technical solutions that accurately address customer requirements. 

• Act as a technical resource for partners, including technical training and pre-sales consultancy. 

• Lead web and in-person meetings with partners and end users to provide product demonstrations, discuss technical concepts, and product features and benefits. 

• In partnership with channel partners and the Sales department, you will assist in understanding the customer's business problem and pain point(s), propose the right solution, and develop project strategies to ensure a successful solution implementation 

• Collaborate with sales to manage key accounts post-sales. 

• Capture feature requests from partners and customers and work with product management to inform roadmaps, including data from technical losses.  

• Input and update records accurately and manage data in Salesforce on all client interactions, including technical notes and information to assist the sales process. 

• Other duties as assigned 

WHAT WE REQUIRE 

• Minimum 3-4 years of experience working in a technology company in a pre-sales technical capacity or customer-facing post-sales capacity (professional services or technical support) 

• 3-4 years of experience in a customer-facing role, presenting/demonstrating technical solutions 

• Some familiarity with direct sales, value-added sales, and/or distribution channels 

• Excellent verbal and written English and local language communication skills 

• Strong organizational habits and outstanding attention to detail with the ability to work in a fast-changing, dynamic environment 

• Experience with Salesforce or other CRM software 

• Demonstrable knowledge of Windows and Windows printing architecture 

• Working knowledge of databases, networking, EPR/WMS/MRP applications  

• Experience and understanding of Cloud infrastructure and SaaS applications 

• Ability to travel within the region up to 50% 

• Familiarity with Scripting languages (VBScript, Python, Perl, etc), XML, JSON, YAML, and web interfaces 

• Familiarity with GS1 and/or RAIN RFID Standards 

• Work in the regional/corporate office when events or other activities occur as needed 

EDUCATION 

• Bachelor's degree in a related field or equivalent experience. 

COMPENSATION & BENEFITS  

• Compensation for this full-time job is assigned a salary band of $90,700-$140,100, with a target starting salary between $110,000-$120,000, and participation in a commission plan targeted at 10-15% of base. For qualified applicants, the starting base salary is typically at the midpoint of this range. The specific salary offered to a candidate may be influenced by various factors, including but not limited to the candidate’s relevant experience, education, or location. 

• Excellent medical, dental, and vision plan  

• 401K with 100% employer matching up to 3.0% with immediate vesting period 

• Accrual of 21 days of PTO (combined vacation and sick days) per year for the first four years of employment, with additional accrual increases for years of service 

• 10 paid company holidays per calendar year 

• Company-paid life insurance, short-term and long-term disability benefits 

• Tuition-reimbursement benefits 

• Free parking (Redmond, WA HQ)  

TERMS OF EMPLOYMENT 

Upon hire, you must be able to provide documentation that proves authorization to work in the US without visa sponsorship. 

OUR CULTURE 

We offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.   

EQUAL EMPLOYMENT OPPORTUNITY 

Seagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.