Technical Support Provider

The Technical Support Provider assist internal and external customers with

providing technical support and assistance to clients regarding their electronic billing software needs, as pertaining to the Eligibility Verification and Patient Liability Estimator service lines. These tasks include, but are not limited to:

• Machine Readable File and Shoppable Services Support
• Eligibility Verification Support for use with RCM or another Third Party EHR
• Good Faith Estimate Letter creation and modifications
• PLE Profile modeling and review
• Answer in-coming call queue as well as monitor a manual support queue
• Research and Special Projects assigned by Management

Assist customer with on-going support and troubleshooting for the eligibility and Patient Liability Estimator applications that have been installed.

Minimum Requirements:

Education/Experience/Certification Requirements

· High degree of self-motivation, strong organizational skills, ability to positively represent the company.

· Above average oral and written communication skills, can work independently and has high degree of critical thinking skills