Customer Insights Data Analyst

Job Title:

Customer Insights Data Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Role:  Customer Insights Data Analyst

Location: Remote

Job Summary:

The Concentrix VOC Analytics team specializes in providing businesses with critical answers to guide their path. Using a variety of data collection methodologies underpinned by the latest data science, our team captures the voice of the customer across the lifecycle. 
 
As a Customer Insights Data Analyst, you have the unique opportunity to work on voice of the customer research for leading companies across a number of industries.  Working in a team environment, you will participate in fast-paced projects and build expertise in client management skills, data analytics, and customer experience design.  The ideal candidate will possess a strong analytical background, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams.   As well as the ability to translate data into clear, actionable insights and tell a compelling story with the data.  

Data Analysis and Interpretation:

• Analyze large datasets to identify trends, patterns, and insights.
• Develop and maintain dashboards and reports to communicate findings to stakeholders.
• Create compelling stories that address business questions based on voice of the customer and other customer experience data

Client Consultation:

• Understand the clients’ customer experience opportunities and take responsibility for planning analyses that answer, ‘what to do' and ‘why’
• Consult with clients to identify key business questions and data needs and translate these into analytic insights
• Present data-driven insights in a clear and concise manner to non-technical audiences.

Data Visualization:

• Prepare charts, tables, and diagrams (primarily in Power Point) to assist in analysis of business questions based on survey data
• Knowledge of Power BI or other business intelligence tools a plus

Statistical Acumen/Aptitude:

• Expertise in understanding and interpreting statistical concepts such as key driver modeling and segmentation  
• Effectively communicate technical data science and analysis in a way that business owners understand
• Have a working knowledge of how to manipulate and analyze data in R or Python

Collaboration and Communication:

• Work with cross-functional teams, both internally and within clients’ organizations
• Own client discussions and delivery of presentations
• Function independently with little intermediate supervision of assigned tasks prior to completion

Innovation and Research:

• Propose innovative approaches to data analysis and problem-solving.

Required Skills and Qualifications:

Education: Bachelor’s or master’s degree in social sciences, market research, business analytics, or a related field.  

Experience: 3+ years of experience in data analysis, market research/voice of the customer experience or related experience in quantitative analysis.

Technical Skills:

Proficiency in programming languages such as Python, R, or SQL.

Experience with data visualization tools like Tableau, Power BI, or similar.

Experience working with generative AI, particularly LLMs

Familiarity with cloud platforms

Soft Skills:

Strong analytical and problem-solving abilities.

Excellent communication and presentation skills.

Ability to work independently and as part of a team

The base salary for this position is $80,217 – 114,596 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: 04/22/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/

#WAH

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Location:

USA MI Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

 

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization:

 

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE