Key Facts

Remote From:

Austria , United States

Full time

Senior (5-10 years)

66 - 111K yearly

English

Hard Skills

Process Management Expense Management Queue Management Cross-Functional Collaboration Load Balancing Data-Driven Decision Making Service Planning Escalation Management Workforce Planning Performance Management Staff Planning Scalability Sales Administration Operational Support And Analysis Process Improvement Project Documentation Standard Operating Procedure Stakeholder Communications Executive Leadership

Other Skills

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Quality Assurance
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Communication
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Adaptability
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Time Management
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Teamwork
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Analytical Thinking
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Detail Oriented
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Prioritization
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Coaching
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Problem Solving

Job description

Supervisor, Client Expense & Optional Service Processing

You are a hands-on leader who thrives in fast-moving environments and brings clarity to complex work. In this role, you guide a skilled operations team to deliver accurate, timely client expense and optional service processing. With a balance of ambition and care, you help your team grow, improve processes, and consistently deliver work our clients can trust.

Responsibilities

Drive reliable, on-time execution of client expense and optional service requests by leading daily intake, prioritization, and workflow management through Wrike.
Ensure service levels, quality standards, and turnaround times are consistently met by aligning staffing, schedules, and capacity with business demand.
Build a high-performing team by coaching, developing, and supporting team members through regular feedback, onboarding, and skills growth.
Strengthen operational performance by monitoring accuracy, productivity, and process adherence, and taking action to address gaps or risks.
Lead continuous improvement within the workstream by identifying inefficiencies, standardizing workflows, updating procedures, and implementing scalable solutions.
Partner across the Support Resolution Center and with matrix teams to support cross-functional improvements and effective load balancing during volume spikes.
Use operational data and Wrike insights to spot trends, anticipate needs, and drive informed decisions.
Serve as a trusted escalation point for complex issues, ensuring timely resolution and strong communication.
Contribute to workforce planning by sharing insights on staffing needs, skills development, and hiring priorities.

Qualifications

Required

Minimum of 5 years of experience in client expense, sales administration, or related operational processing roles.
At least 2 years of experience in a supervisory, team lead, or peer-lead role supporting day-to-day execution and team performance.
Proven experience working in a high-volume, queue-based environment with shifting priorities.
Strong working knowledge of workflow management tools such as Wrike, including intake, tracking, and prioritization.
Demonstrated ability to collaborate across teams to drive operational consistency and process improvement.

Preferred

Bachelor’s degree in business, operations, or a related field.
Experience updating standard operating procedures or supporting process documentation.
Comfort using data and metrics to guide decisions and communicate recommendations.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 66,400 - 110,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.