Key Facts

Remote From:

United States

Full time

Mid-level (2-5 years)

100 - 100K yearly

English

Hard Skills

Other Skills

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Communication
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Multitasking
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Willingness To Learn
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Social Skills
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Teamwork
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Relationship Building
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Problem Solving

MEDHOST

About MEDHOST

MEDHOST is a provider of market-leading enterprise, departmental and healthcare engagement solutions to healthcare facilities nationwide. Our integrated product portfolio includes intuitive, cloud-based solutions, including YourCareEverywhere, a robust health and wellness consumer engagement platform. Our broad offering of hosting, outsourcing, marketing and consulting services are changing how clinicians and hospital leaders work and collaborate, while generating notable operational improvements. MEDHOST delivers value by enabling hospitals of all types and all sizes to better manage the business of healthcare across the care continuum while meeting evolving regulatory requirements.

Founded: 2018

Company size: 501 - 1000

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Job description

Client Success Executive

Altera Digital Health – TouchWorks
Remote – US

About the Role

We’re looking for a Client Success Executive to join our TouchWorks team at Altera Digital Health.

TouchWorks is a leading ambulatory EHR solution, supporting healthcare providers in delivering efficient, high-quality patient care. This role sits at the heart of our client relationships, helping ensure customers are getting maximum value from the platform while supporting long-term satisfaction and retention.

This is a great opportunity for someone early in their career who enjoys working with people, solving problems, and building strong client partnerships within a healthcare technology environment.

What You’ll Do Day-to-Day

Partner closely with Client Delivery and Account teams to support the overall client experience
Act as a key point of contact for a portfolio of TouchWorks clients
Build strong, trusted relationships with stakeholders, including clinical and operational leaders
Proactively engage with clients through regular check-ins to understand their goals, challenges, and feedback
Support client success initiatives, including adoption, satisfaction, and retention efforts
Contribute to Net Promoter Score (NPS) and overall client experience goals
Collaborate with internal teams (product, support, delivery) to resolve issues and improve outcomes
Balance client interaction with internal coordination and planning

What You’ll Bring

We’re looking for someone who is proactive, personable, and eager to grow within a client-facing role.

0–3 years’ experience in a client-facing, customer success, or account support role
Strong communication and relationship-building skills
A genuine interest in healthcare technology and improving client outcomes
Highly organised with the ability to manage multiple priorities
Positive, proactive attitude with a willingness to learn
Comfortable engaging with a range of stakeholders

Nice to have:

Experience in healthcare IT, EHR systems, or digital health
Exposure to Customer Success, Account Management, or client delivery environments

Why Join Us

Career Growth: Clear progression opportunities within a growing business unit
Meaningful Work: Support healthcare providers in delivering better patient care
Exposure: Work closely with clients and internal teams across the organisation
Supportive Environment: Hands-on onboarding, mentorship, and ongoing development

Additional Information