Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

System Administration Network Administration Telecom Infrastructure Microsoft Operating Systems Policy Enforcement Operational Reporting Help Desk Support Microsoft Operating Systems Internal Documentation Mac OS +21 more

Other Skills

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Business Acumen
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Virtual Collaboration
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Mentorship
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Client Confidentiality
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Multitasking
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Teamwork
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Following Directions
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Detail Oriented
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Prioritization
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Verbal Communication Skills
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Social Skills
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Punctuality
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Problem Solving

Roles & Responsibilities

3 years plus previous experience in IT administration and/or technical support experience, or equivalent.
Knowledge of IT and telecommunications infrastructure, hardware and software applications.
Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
Tertiary qualifications in Computer Science/Information Technology, or equivalent.

Requirements:

Perform Remote Standards and Alignment Reviews.
Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
Develop and maintain technical knowledge of assigned Clients’ environments.
Conduct thorough checking, updating and accuracy of Clients’ information and documentation.

Intelligent Technical Solutions

Cybersecurity

About Intelligent Technical Solutions

Intelligent Technical Solutions is your trusted business partner for all your Cybersecurity, Managed and Co-managed IT support, Risk & Compliance, Data Analytics, and Consulting services in Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Olympia, Phoenix, Portland, Reno, San Francisco, Sacramento, and Seattle. We help your business meet and exceed its strategic goals as our top priority – it is what sustains and drives us. We leverage Next-generation security technologies to reduce your business risk. Our service offerings are designed and implemented based on a thorough review and understanding of your unique business processes. Our devoted team of managed IT service engineers and support specialists monitor your networks and servers 24x7 with a proactive approach to managing your technology. Intelligent Technical Solutions: We help businesses thrive by managing and securing their technology. We are growing! Be a part of our no drama, professional team of experts. Check out our openings today: https://www.itsasap.com/job-openings

Company type: SME

Industry: Cybersecurity

Founded: 2018

Company size: 201 - 500

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Job description

Job Description

The Alignment Engineer must perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company standards and best practices.

Job Responsibilities

Perform Remote Standards and Alignment Reviews.
Maintain, update, and phase out assigned Clients Standards templates as technology or a Client environment changes.
Develop and maintain technical knowledge of assigned Clients’ environments.
Conduct thorough checking, updating and accuracy of Clients’ information and documentation.
Be responsible for upholding best practices, and reporting recommendations to the vCIO.
Identify Client technical risk and collaborate with internal teams appropriately.
Contribute to the maintenance of the ITS Standards Library.
Actively participate in the Standards and Alignment Committee
Develop both technical and business acumen relating to Client sites
Proactively maintain and improve Clients’ infrastructure remotely.
Review project results for thoroughness, outcomes, documentation, and quality of execution
Maintain strong client relationships.
Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
Maintaining and keeping all assigned client documentation in order.
Assist in the training, mentoring and development of staff.
Perform general office duties as required remotely.
Liaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as required.
Perform other appropriate duties and responsibilities as assigned by the Alignment Team Manager.
Adopt continuous learning and improvement processes in all aspects of the position.
Implement, participate in, and promote Company Policies and Procedures.

Job Qualifications

Technical Qualifications

3 years plus previous experience in IT administration and/or technical support experience, or equivalent.
Knowledge of IT and telecommunications infrastructure, hardware and software applications.
Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
Demonstrated experience with web and internet technologies.
Tertiary qualifications in Computer Science/Information Technology, or equivalent.

Core Competencies & Soft Skills

Strong communication (written and verbal) and interpersonal skills.
High level organizational, coordination and prioritization skills.
Strong problem-solving skills and ability to learn new technologies.
Show initiative when undertaking tasks.
Able to work well both within a team environment and autonomously.
Good task management and multi-tasking skills.
High degree of confidentiality.
High degree of punctuality.
Ability to take, interpret and follow instructions.
Client service orientation.
Ability to work with staff at all levels of the Company.
Committed towards undertaking duties efficiently with a strong attention to detail.
Professional personal presentation.
Awareness of and ability to work in accordance with Company Policies and Procedures.

Job KPI's

Utilization in/out department
Amount of MRR managed
# of clients managed
# of completed Service Days
# of completed Alignment Reviews
# of Clients without a recent complete service day

Job Requirements

A home office set up that meets the following:
- Computer: A working computer with a minimum of 8GB RAM and one of the following:
  - Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  - AMD Ryzen 5 or 7 (2000 series or newer), or
  - macOS 12 or newer.
- Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
- Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
- Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
- Webcam: An HD webcam for video calls.
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
Able to pass our online behavior and cognitive assessments.
Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at $8.27/hour and may vary by experience and location.

Benefits

Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification