Voice Engineer

About Us:

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Position Overview:

The Voice Engineer is responsible for configuring, monitoring, and maintaining voice services and associated infrastructure throughout their lifecycle.

Responsibilities:

• Secure configuration and management of Sipcom voice solutions and platforms

• Undertake project tasks as assigned by the manager and architects

• Carry out and report on project deliverables for Project Managers

• Provide escalated voice application and infrastructure support for Business As Usual (BAU) support teams

• Monitor and respond to key infrastructure alarms and metrics

• Identify risks in infrastructure or applications and report to security and/or technology peers

• Implement changes in accordance with processes and customer and Sipcom requirements

• Collaborate with engineers and architects to evaluate and create solutions for customer needs

• Implement and test backup, disaster recovery (DR), and business continuity planning (BCP)

• Ensure that configuration is documented and knowledge is transferred to broader technology, delivery, and support teams

• Take ownership of tickets

• Maintain excellent communication with all employees, clients, and customers

• Proactively seek opportunities for improvement through automation, service enhancements, or new solutions

Qualifications and Experience:

Essential:

• Experience with voice technology and extensive knowledge of SIP

• Experience configuring and managing Session Border Controllers (SBCs)

• Configuration and management of PSTN integration with cloud UC platforms such as Microsoft Teams, Zoom, and Cisco Webex

• Excellent time management skills with the ability to prioritize and coordinate multiple project tasks

• Knowledge of broader telephony products such as Contact Centers, PBXs, and Trader Platforms

• Ability to explain technical details to non-technical audiences

• In-depth troubleshooting of voice issues using tools such as VOIP Monitor and Wireshark

Preferred:

• Scripting and automation skills; ability to identify areas for automation and develop solutions

• Knowledge of voice regulatory requirements

• Bulk provisioning of end-user devices such as Polycom and Yealink

• Professional vendor-level certifications

• Netaxis SR

Click here for the list of benefits: US Benefits - Advania UK

The salary range for this role is 65,000 - 75,000 USD gross per annum.

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Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.