Engineer — Mail Support

Key Responsibilities 
• Provide L2/L3 support for mail services in the region, including incident triage, troubleshooting, and 
resolution. 
• Manage mail-related service requests (provisioning, configuration changes, access, routing, and policy 
enforcement). 
• Perform root-cause analysis for recurring mail issues and implement corrective/preventative actions. 
• Execute and validate changes (maintenance, configuration updates, and migrations) following change 
governance. 
• Maintain operational documentation, runbooks, and knowledge articles. 
• Collaborate with identity, network, security, and endpoint teams to resolve cross-domain issues. 
• Monitor service health and capacity; take proactive measures to prevent incidents. 
• Support audit and compliance requirements for mail systems (retention, eDiscovery, security controls).