Platform Operations Engineer

Platform Operations Engineer - Device management solutions (Intune managed laptops) 
and Azure based virtual desktop environments (VDI) - Brazil based 

Key Responsibilities 
• Provide L2/L3 support for device management solutions (Intune managed laptops) and Azure based virtual 
desktop environments (VDI) services, including incident diagnosis and restoration. 
• Manage service requests, configuration updates, and access provisioning in accordance with governance. 
• Execute planned changes, maintenance, and deployments; validate outcomes and document results. 
• Identify recurring issues; open and drive problem investigations through to permanent fixes. 
• Maintain and improve runbooks, monitoring, and alerting to reduce mean time to detect/resolve. 
• Collaborate with adjacent teams (network, identity, endpoints, security) for integrated troubleshooting. 
• Support service reviews by providing metrics, trend analysis, and improvement recommendations. 
• Ensure compliance with security, risk, and audit requirements relevant to the service set.