Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Let's talk about the role and responsibilities:
Looks for opportunities and implements solutions to improve, streamline, and automate legal operations, as well as simplify workflows and create efficiencies for our growing legal team.
Owns the management of legal systems, tools, and processes, including knowledge, contract, and compliance management systems.
Serves as one of the front-line legal contacts for certain business groups, such as sales and operations, and builds an effective relationship with those groups to ensure the ability to determine how to triage their legal needs quickly and efficiently.
Develops and executes our communication plans, playbooks, guidelines, and policies for company-wide and department-specific legal initiatives.
Creates training materials and self-service tools for sales, operations, and other internal clients Identify, manage, and report on key operational metrics for the legal team that will better inform decision-making, department roadmaps, budgeting, and hiring plans.
Works with attorneys to provide legal advice on a broad range of topics such as licensing, general commercial law, policy guidance, privacy, data security, contract interpretation, and vendor relationships.
Reviews, drafts, and negotiates NDAs, SOWs, RFPs, technology agreements, amendments, and other documents related to agreements with our customers and vendors.
Works closely with internal stakeholders (including Sales, Customer Support, Consulting, and Finance teams) to ensure alignment between business needs and contract terms.
Triaging document flow to manage feedback from required parties and managing prioritization.
Collaborating on contract feedback with external counsel, internal departments, and key stakeholders to keep the process moving and keep parties informed.
Assist with scheduling of meetings with external constituents.
Manage contract completion including routing for e-signature and following up on outstanding documents.
Maintaining a contracts repository so that in process and completed work is easily accessible to the appropriate parties.
Advising internal departments on process improvement.
Look for opportunities to improve the contracting process.
Let’s talk about your skills/expertise:
Minimum 3 years of prior experience as a paralegal, contracts manager, contracts administrator, or other comparable role.
Deep understanding of contract review, drafting and negotiation process for various types of commercial contracts, including NDAs, technology agreements, service agreements, DPAs, etc.
Solid understanding of legal project management, including analyzing and building processes and automating manual tasks with technology solutions.
Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional role.
Experience in developing, implementing, and using technology solutions or other contract/matter management software, DocuSign, Salesforce, IronClad.
Strategic problem-solver who focuses on how our legal operations can positively impact the business and our customers.
Commitment to providing timely and appropriate business advice/guidance to internal clients.
Demonstrate strong skills in negotiations, problem solving, verbal and written communications, and task management and prioritization.
Process-oriented, organized, and have amazing attention to detail.
Enjoy working independently and as a team member while solving complex and interesting challenges.
Corporate in-house experience, preferably at a SaaS or technology organization.
Excellent written and verbal communication skills.
Good time-management skills.
Ability to perform under pressure.
Excellent computer skills.
A keen eye for detail.
**Please note before applying: This role needs to work East Coast hours**
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
