Are you ready to dive into the world of a fast-paced tech startup? Are you ready to change the world? At PadSplit we're disrupting the affordable housing industry by creating safe, attractive, and respectable co-living environments. If you're motivated by the conviction that working people should have a decent place to live, and want to do something about it, come join us!
At PadSplit, our purpose is to solve our affordable housing crisis one room at a time while leveraging housing as a vehicle for financial independence. Our principles are Care, Show it, Prove it. We live out our principles by embodying our values: Empathy, Optimism, Intellectual Curiosity, Strong Work Ethic, High Integrity, Self-Awareness, and Compassionate Directness.
Learn more about PadSplit here
The Role We Need:
PadSplit is growing our Member Acquisition Team to help connect people with affordable, flexible housing options. As a Member Acquisition Agent, you will engage directly with prospective members through inbound and outbound calls, SMS, and email, guiding them from inquiry to move-in. You’ll play a key role in helping potential members understand how PadSplit works, identifying their housing needs, and ensuring a smooth, supportive experience throughout the process.
The Person We Are Looking For:
This role requires someone who can manage their day efficiently — balancing multiple communication channels, maintaining accurate records, and following up with leads promptly. You’ll be expected to use manual trackers and internal tools effectively to monitor your outreach, track member progress, and ensure no opportunity is missed. The ideal candidate is organized, proactive, and detail-oriented, with experience in both inbound and outbound environments. You take initiative, follow up consistently, and thrive in a fast-paced, performance-driven setting where clear communication and accountability make all the difference.
Here's What You'll Do Day To Day:
Engage with Prospective Members: Handle inbound inquiries and make outbound calls to help people find and book PadSplit rooms.
Guide Members Through the Process: Answer questions, explain how PadSplit works, and assist members in completing their booking.
Follow Up and Close: Reach out to leads via phone, SMS, and email to follow up on applications, payments, or pending documents.
Track and Update Records: Use CRM tools (like HubSpot or Zendesk) to document conversations, update member records, and manage your pipeline.
Deliver Excellent Service: Maintain professionalism and empathy with every interaction, ensuring members feel supported and confident in their housing decisions.
Meet and Exceed Goals: Work toward daily and weekly performance targets, including connection rates, bookings, and quality scores.
Collaborate with Your Team: Communicate effectively with your peers and leads to share insights, resolve issues, and continuously improve the member experience.
Here's What You'll Need To Be Successful:
Call Center Experience: 2+ years of experience in a call center or sales environment handling both inbound and outbound calls.
Organization & Self-Management: Proven ability to manage your time, balance multiple channels (calls, texts, and emails), and stay productive in a remote setting.
Customer-Centric Mindset: You care about helping people and can communicate clearly, empathetically, and confidently.
Tech Savviness: Comfortable using CRM and communication tools (experience with HubSpot, Zendesk, or Kixie a plus).
Goal Orientation: You enjoy working toward targets and improving your performance through feedback and data.
Adaptability: You thrive in a fast-paced, changing environment and can adjust quickly as processes evolve.
The Interview Process:
Your application will be reviewed for possible next steps by the Hiring Manager.
If you meet eligibility requirements, the next step would be a video interview with a member of the PeopleOps team for about thirty (30) minutes.
If warranted, the next step would be a video interview with our Manager of Member Acquisition for forty-five (45) minutes.
If warranted, then we move to contract!
Job Type: Full-time Independent Contractor
