Who we are
At Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our volunteers are at the heart of that mission—showing up with empathy, courage, and care to support people in their most difficult moments.
We’re looking for team members who are passionate about strengthening and supporting this volunteer community. In this role, you’ll help improve the systems, programs, and insights that empower volunteers to do their best work. The work you contribute—through better data, stronger programs, and thoughtful collaboration—helps ensure more people receive life-saving support when they need it most.
Role
The Volunteer Operations Program Specialist partners closely with the Director of Volunteer Operations to strengthen the systems, programs, and operational processes that support Crisis Text Line’s volunteer community. This role serves as a key bridge between Volunteer Operations, Build (Product & Engineering), and Analytics, helping the organization better understand volunteer lifecycle data, program performance, and platform effectiveness. A major focus of this role is program analysis, operational insight generation, and cross-functional collaboration—ensuring that initiatives, pilots, and operational improvements are informed by data and evaluated effectively. This role focuses on generating real-time, actionable insights to inform program decisions and improve outcomes.
Why This Role Matters
This role is pivotal to Crisis Text Line’s sustainable growth. The Volunteer Operations Program Analyst will have an opportunity to build and shape processes from scratch which will drive strategic impact across US Operations, improve user and volunteer experiences, and enable the organization to reach millions more people in crisis.
Key Responsibilities
Data & Program Analytics
Product Collaboration
Program Evaluation & Operational Insights
Minimum Qualifications
Preferred Qualifications
Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.
For United States-based candidates:
The full salary range for this position, across all United States geographies, is $67,452 to $75,768. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.
Within the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.
Benefits & Well-Being
Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices.
Highlights include:
Benefits are for U.S.-based employees; international benefits may vary
No visa sponsorship available for this position.
#LI-KR1
This is a remote-only position
Please note: The following eligibility applies to U.S.-based roles only.
Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.
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